Supervisor
Al Markaz
مجموع سنوات الخبرة :6 years, 11 أشهر
a) Manage, Lead, Monitor & Supervise the team.
b) Manage Performance.
c) Managing the day-to-day activities of the team.
d) Developing & implementing a timeline to achieve targets.
e) Conducting quarterly performance reviews.
f) Contributing to the growth of the company through a successful Plans
g) Conducting training of team members to maximize their potential.
h) Empowering team members with skills to improve their confidence, product knowledge & communication skills.
i) Perform social media engagement activities to include crafting, posting, & tracking posts across various social media platforms
j) Creative & engaging writer able to adhere to project's guidelines for tone/voice & in keeping within social media platform restrictions.
k) Ability & desire to stay on cutting edge of industry practices, including frequent review of relevant blogs, websites through leader social media streams, etc.
l) Ability to work well with cross-functional teams within all levels of the organization.
m) Create Video content highlighting various job responsibilities & inside looks at the processing stations.
n) Build & execute social media strategy through competitive research, platform determination, benchmarking & messaging & audience identification.
o) Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players & coordinate actions.
p) Identified key concerns for the department.
q) Proposed, planned and delivered a social media campaign to meet the client's needs.
Cu Answering phones from customers professionally & responding to customer inquiries & complaints.
Researching required information using available resources.
H&ling & resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service & product information.
Processing forms, orders, & applications requested by the customers.
Identifying, escalating priority issues & reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes & call reports as necessary & updating them in the CRM.
Obtaining & evaluating all relevant data to h&le complaints & inquiries.
Recording details of comments, inquiries, complaints, & actions taken.
Managing administration, communicating & coordinating with internal departments.
Other duties as assigned
Training, Supervising Retail Branch Banking staff
Discussing the financial requirements of clients & providing financial advice to clients
Assessing & reviewing financial circumstances
Processing payments & withdrawals
Authorizing & Evaluating
Developing a network of local business contacts, approach & sign on new customers
Managing budgets & Meeting targets
Maintaining statistical & financial records
Dealing with complaints.
Cross-sell products & services
Collaborate with other professionals to ensure high-quality customer service
Engage all learners at all levels to improve performance
Deliver pre-designed course material in both group & one-on-one sessions
Review course material & recommend changes, additions or deletions to the Curriculum Designer to enhance the effectiveness of the program
Maintain administrative records of all learners
Manage new hires as a team & introduce Account Representatives to production expectations & team environment
Mentor, coach, & evaluate new hire’s progress including skills assessments, call listening, Learner Exam & Practicum (LEAP) & recommendations of termination for poor performers
Conduct quality assurance monitoring of new hire Account Representatives to ensure quality graduates to the production floor
Provide feedback on new hires to Production Supervisors & Site Directors regarding skill-sets, Client fit, & potential team placement of graduating new hires.
Provide feedback to Talent Selection Specialist on new-hires coming into the training program.
