Executive Manager
Al Saad for Management Consultancy and Training
Total years of experience :28 years, 5 Months
• Handling all business development and marketing tasks.
• Consultant for ISO 9001 Standards
• Analyzing client requirements and translate them into highly specified project briefs, for the process of software development.
• Identifying options for potential solutions and assessing them for both technical and business suitability
• Responsible for all corporate clients’ communications, conflict resolution, and compliance on client deliverables.
• Introduce different training courses for variety of customers and company staff in the fields of:
o ISO 9001-2008 Standards
o Orientation courses about ISO 9001-2000
o Orientation courses about ISO 9001-2008
o Internal Auditing Techniques for ISO 19011-2002
o Awareness of company procedures
o Computer Systems (ICDL courses)
o Customer Service
o Negotiation Skills
• Running daily work issues.
• Responsible for all corporate clients’ communications, conflict resolution, and compliance on client deliverables.
• Ensure the timely and successful delivery of the company solutions according to customer needs and objectives.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Identifying options for potential solutions and assessing in technical and business suitability.
• Working closely with developers and a variety of end users to ensure technical compatibility and user acceptance with quality compliance.
• Monitoring and controlling the development process, Bugs free, and report the progress
• Representing Saudi Arabia in the international conference in Petersburg, Germany, June, 2008.
• Representing Saudi Arabia in the international Postal Day in Amsterdam, Netherlands, October, 2005.
• Responsible for all corporate clients’ communications, conflict resolution, and compliance on client deliverables.
• Ensure the timely and successful delivery of the company solutions according to customer needs and objectives.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Upgrade and implement processes, procedures, instructions and forms for many clients to achieve ISO 9001-2008 Certification, and perform periodical audits to assure high quality, to meet clients and brands standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement.
• Coaches managers on adopting the Total Quality Management leadership style
• Conducts periodical audits to ensure compliance with company and brand standards and ensure that management practices at all levels are aligned with quality tools, then recommends the necessary decisions to keep business moving toward achievement of goals.
• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
• Managing operations related to many projects like:
o Saudi Post
o IT standards
o Mailroom Management Services
o Credit Card Delivery Services
o Call Center services
o Human Resource policies
o Recruitment and Staff outsourcing
o Inventory and Warehousing
* Upgrading and implementing processes, procedures, instructions and forms related to IT
department, to achieve ISO 9001-2000 certification, and perform periodical audits to assure high
quality.
* In cooperation with key people, provides strategic budgeting and disaster recovery/ business
continuity planning to offices and staff in multiple operating, business and functional units.
* Responsible for local inventory maintenance and software license management.
* Monitors security compliance in accordance with standards, policies and procedures.
* Responsible for maintenance of systems documentation such as operations manuals.
* Serves as the technical and communications liaison to and from stakeholders and office key
users for IT communications, initiatives, needs and assessments.
* Responsible for procurement, installation and life-cycle maintenance of IT hardware and software
(includes PCs, servers, networking equipment, operating systems and other software
* Provides new staff with PC/account setup and orientation.
* Provides escalated technical support that requires an on-site presence (server, network or
PC equipment failure), including data backup recovery. Performs complex software/hardware
troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in
accordance with established SLAs.
* Provides consulting, training, and education services such as data management and staff training
and orientation for standard systems.
* Serves as the IT point of contact and accountable for the IT portion of new office setups, office
expansions, etc. This includes relocation and/or installation of voice/data communications
solutions, LAN and PC equipment.
* Responsible for local IT vendor, contract and outsourcing management.
* Performs appropriate duties associated with division and IT project-based activities. Provides
backup and participates in the identification, development and communication of new technology
standards and best practices as appropriate.
* Other duties as assigned.
* Management of user’s requests for technical issues, upgrade requests and new purchases of
company needs of Hardware, software, networking, and other computer-related, Web, CCTV,
access control and telecom technologies.
Page 5 of 5
* Providing prompt, accurate, and respectful support to users, employing high level skills and
technical expertise while ensuring customer satisfaction.
* Planning and implementing preventive actions to maintain the same level of quality for the
Software and hardware.
* Process analysis and technical supports for special projects like:
o Managing of Saudi Post Agencies - Kingdom Wide.
o Managing of American Post Net Franchise Creation of Pilot and express centers
according to standards - Riyadh.
o Analyze, Control, and translate the quality Workflow system
• Developing investment relations between public and private sector.
• Representing Free Zones Corporation in applying rules and instructions related to private sector.
• Daily follow up on performance and report the market analysis.
