Zeba Vora

• Supervised and managed a sales staff of 3; communicated job expectations and provided direction, support and motivation to sales team to meet agreed targets and KPI lines.
• Positioned and demonstrated Ecabiotec solutions technologies within customer process development and manufacturing groups Management of own territory
• Generated sales and delivered exceptional customer service to individual and corporate clients (9 out of 10 clients would recommend our service); ensured competitiveness of company products by close monitor and analysis of the rivals and market trends, identified new business opportunities for the company in areas of consumable needs.
• Researched and developed the material for a series of 5 minutes long video training now used by company to convey the brand nationwide.
• Trained employees in industry best practices for strategic pitching, deal closing, employee performance was 7% higher than average.

• Dealt with customer queries; analyzed precise ongoing market analysis and valuation of competitors and looked out for unique ways to enhance sales
• Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
• Enforced policies, procedures and ensured that my team achieves the customer service levels set by the organization, resulting in an annual increase of customer satisfaction by 5% per year.
• Resolved problems; identified and analyzed trends; monitored competitor activities and responded to customer needs