Zebo Khaidarzoda

An English Literacy and Numeracy Relieve Teacher - Casual, Part-time Job

Taught the English language skills to a wide range of nationalities of Speakers of Other Languages (ESOL Learners), such as: “Saudi Arabian, Chinese, Korean, Nepali, Bangladeshi, Afghan, Bhutan and Ukraine and others.”
Had been assigned to teach numerous classified class’ levels, such as: “Silver Class - Beginning Level, Teal Class - Foundation Level, Gold Class- Pre-Intermediate Level, Blue Class-Elementary Level, Lime Class-Pre-Elementary Level, White Class - IELTS Preparation of Intermediate Level, Purple Class - IELTS Preparation of Upper-Intermediate and Advanced Levels on casual and required basis.”
The lessons were completed in accordance with the Institute Curriculum and created lessons plans were monitored by the Supervisor, Mr. Dan Mateer.
Explained the language topics for the assigned classes.
Practised the language points with the classes.
 Interacted with the classes of various levels and had done the interactive activities throughout the lessons in order to reinforce each learnt language key point and topic
Prepared lessons plans and the taught lessons were reported to the Teaching Supervisor on
weekly basis

March 11, 2014 to Nov. 2014

English Language Partners New Zealand- Working with Refugees and Migrants
Palmerston North, New Zealand

An English Language Teaching Volunteer of English for Speakers of Other Languages for a migrant from Saudi Arabia- Part-time Job

Did one-to one teaching for a migrant from Saudi Arabia; using everyday expressions and common phrases of English Language points along with the contextual grammar rules and as well as all four English Language skills, such as, Speaking, Reading, Listening and Writing and the following topics were covered as per request of the ESOL Learner:
 Asking for direction
 Making a doctor appointment
 Library registration
 Taking the bus
 Looking for an apartment/house
 Introductions
 Hailing a taxi
 Going to the bank
 At the pharmacy

June 23, 2014 to July 25, 2014
International Pacific College - Tertiary Institute
Palmerston North, New Zealand

Department: Foundation English Programme

An English Teacher - (5 weeks short -term contract)

Managed the Integrated Skills Classroom, Group 3, Elementary Level
Worked in accordance with the Institute Curriculum
Learnt, prepared and delivered lessons for 12 international students from Japan, Indonesia, Tajikistan, Arabs, Vietnam and Thailand.
Created a safe atmosphere conducive for learning and implements instruction in ways that allow all students to learn
Explained language topics and practised the language points with the class, interacted with the class and did interactive activities in order to reinforce the learnt language points and topics.
Devised writing and produced new materials, including audio and visual resources
Prepared and set tests, examination papers and exercises
Prepared lesson plans for each lesson
Prepared reports and comments about the lesson plans and each student’s behaviour in the class
Marked and provided appropriate feedback on oral and written work
Organised and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions
Attended and contributed to training sessions
Participated in marketing events for the language school
Prepared information for inspection visits and other quality assurance exercises and tests
Freelance teaching on a one-to-one basis
Basic administration, such as keeping student registers and attendance records

Oct 3, 2010 to April 4, 2013

American University in Dubai-Library Services Division
United Arab Emirates, Dubai

Library Assistant/Student Assistant Supervisor (3 years contract)

Checked books in and out
Solved problems associated with the circulation and controlled library materials
Processed fines and overdue reports or letters and performed other circulation tasks
Explained and enforced library rules and policies to the patrons.
Assisted clients to find information; assisted clients in the use of the catalog and to locate material on the shelves
Processed and checked out Reserve Materials
Processed new library Materials
Repaired library Materials
Recorded receipt of periodicals and processed them accordingly.
Maintained money receipt book; reconciled the money received; maintained records
Maintained newspapers, periodical collection and other library collections
Maintained shelf order; assisted with inventories and other library projects
Checked newspapers for AUD articles
Assisted clients with the operation of the printers, photocopiers, computers and visual communication equipments.
Recorded statistics and prepared statistical reports
Created displays, signs, and assisted in the production of library brochures, etc
Administrated Payrolls of AUD Library Student Assistants on an Accounting Excel Program and forwarded Payroll records to Payroll officer on monthly basis.
Supervised and trained AUD Library Student Assistants in commitments of shelf- reading, use of library catalog, on-line databases and handling administrative circulation desk tasks.
Created weekly Job-Timesheet and Shelf- Reading Roster for Library Student Assistants.
Monitored overdue materials and sent overdue notices to the Library Patrons on daily basis and had an authorized access to a Campus Vue program in order to block and release the students’ accounts once the clearances of their accounts were completed on overdue penalties.

Sep 6, 2009 to Sep 28, 2010

Palm Utilities Company - Palm District Cooling Division
United Arab Emirates, Dubai

Customer Service Agent ( 1 year term contract)

•Produced account registrations for end-users an bulk-users for the chilled water services; acknowledged clients about agreement’s terms and conditions prior to signing it.
Created owner and tenant’s accounts within CNB Program 2007 (Oracle System).
 Processed the Final Bill inquiries and coordinated with Billing Department for issuing Cheques of Refundable Deposit and informed clients to collect issued cheques of their refundable deposits
Interpreted the breakdowns of invoices for the capacity and the chilled water charges
Issued receipts to Bulk-Users and End-Users by giving explanation of received payments
Disconnected the chilled water services by coordinating with Metering Department when the client failed to pay the bills or requested were by clients.
Handled complex, multiple issues and complaints of customers: such as: ‘pipe-leakages in the building and broken BTU Meter (Meter Reader of chilled Water Usage for Air Conditioners).
Coordinated with Metering Department for fixing pipes and setting up new or replaced Meter Readers (BTU Meter). The follow-ups done for the clients’ complaints and updated the clients about their reported complaints and as well as on the oracle system.
Updated account data of customers by calling them up, such as: ‘e-mail address, location and renewal of their holding accounts or transferred from one account into another new unit account and collecting required documents for processing the new account registration

June 18, 2008 - July 20, 2009 Finance Division -

Financial Shared Services Division- Collections
Department, Nakheel PJSC
United Arab Emirates, Dubai

Cashier/Billing Accountant (Account Receivable Executive)

Involved in conducting overall strict accountability on collection activities of delinquent accounts: cheques, credit cards payments and cash.
Interpreted and analyzed complex accounting records of financial statements and created billing lines for delayed fees, admin fee, service charges & adjustments of billing lines.
Verified and posted accounts of receivable transactions on the Oracle System for different business units (projects) and issued receipts accordingly.
Verified transactions that were complied with the financial policies and procedures of the Collection Department.
Monitored and confirmed Telegraphic- Wired- Transfers of proper amounts that had been sent to specific Nakheel PJCS Account for Installment and Overdue payments purposes of owned customers’ properties for specific business units (projects).
Ensured the confidentiality of the individuals and security of financial transactions and data were disciplined strictly.
Coordinated with Customer Service Department for internal contacts to obtain updated information that had been applied by the management committee decisions for new procedures, such as the collection methods, merged payments description types and consolidation payments from one business unit into another merged payment properties.

March 25, 2006 - June 20, 2008

Corporate Offices/Customer Relations Division
Front Desk Customer Service Department
United Arab Emirates, Dubai

Receptionist/ Front Desk Customer Service Representative

Greeted and directed visitors and clients for concerned departments.
Answered incoming calls and assisted in administrative tasks given by Human Resources department such as:’ filled the blanks of couriers for sending customer notice letters or some important information’.
Assisted the sales department as an Interpreter with customer who had English language barriers, mainly, Russian and Persian property buyers.
Required to be highly-goal focused on face to face interactions with clients, such as: dealing with all issues and multiple complaints of the owned properties from Nakheel, such as: ‘collection issues, property handover delays, arranging and confirming property’s key handover time, visa inquiries or issues, title deed issues, community services charges, visa processing fees, document’s requirements and financial statement, breakdown interpretations’.
Ensured that all the customers being handled and served professionally and promptly and well-versed with policy and regulations of the company.

July 9, 2005 -March 15, 2006

“Toys’R’Us” American Store - Al Futtaim Company,
United Arab Emirates, Dubai
Sales Associate (9 months term contract)

Goal-oriented and technical all-rounder with strategies in Retail & wholesale selling products and kept customer satisfied and well- versed about inquired items, such as: ‘marketed about features, benefits and advantages of the items and let customers feel and experience while demonstrated the products to potential customers’.
Merchandised new products, labeled price for products by scanning barcodes and did weekly presentation about newly arrived and top products.
In charge of counter of sold products on daily basis and reported of counter credit card receipts and balanced the cash and vouchers on daily basis
Rotated and widely practiced in multi- store sections, such as: ‘electronics, girls, boys, outdoor babies and Ladybird (children’s outfits) and learnt about each products and use of the products.
Participated in PSP and Game Boys Presentation which was held in Movenpick Hotel in Dubai Deira Area.

August 20, 2004 -June 25, 2005

Faculty of Foreign Languages, Khujand State University, TAJIKISTAN, Khujand City.


An English Language Instructor

Taught second-year students and was in charge of two Groups 203 and 205 designated as an English Instructor, taught Subject: English Practice of Oral Speech and Writing Skills .
 Guided and stimulated the students at their main targets to learn English and build up strong communication skills.
Organized lesson plans and submitted them to Head of Phonetic and Lexicology Department - Mentor Dr. Mavluda Negmatullaeva. for the approval purposes to resume the classes and as well as organized the monthly topic reports of completed lessons.
Prepared play scenes from English Novels, Stories and Poems, such as: ‘Oliver Twist’ Book by Mark Twain, ‘Hamlet’, book by William Shakespeare was organized for Weekly English Events for my groups by choosing artistically talented and language dedicated students for the main roles and some other roles.
Participated actively in social works such as organized deputy election which was held in the faculty of foreign languages and went door-to door to encourage people who lived near that area to take part in deputies’ elections.

Oct. 1, 2003 - May, 20, 2004

Foreign Languages and Computer Center, Headquarte of Khujand State University.
Khujand City, Tajikistan

Administrator -Receivable Executive (Part-Time Job)

Provided essential information and brochures about offered courses for the students and some visitors.
Informed them the adequate details method of payments
Encouraged and attracted potential students and visitors for registering for offered courses by explaining about its benefits gained knowledge through process of learning multi languages and information technology skills.
Registered students & received the payments for the courses and updated about students’ achievements.
Offered and sold text books and some short stories for interested students

January 8, 2002 - April 30, 2003

Faculty of Foreign Languages - Agha Khan Fund-Computer and Foreign Languages Center.
Khujand city, TAJIKISTAN,

Volunteer -Clerk Tasks (Part-Time)

Typed, designed summaries, sorted out the documents and printing.
Arranged reports and follow ups with students request and complaints regarding text courses inadequate sources.
Assisted in registering and filing documents