Team Leader IT Support Service Specialist
NAMAA WORLD
Total years of experience :17 years, 4 Months
• Admin manage engine Service Desk System
• Operation Admin manage engine Desktop Central System (Patch Management)
• Operation Admin Windows or office activation through VAMT
• Operation Admin Symantec Antivirus
• Operation Admin and configuration of Magic Info Server
• Operation Admin Bio Star v1.9 System
• Operation Admin System Laser fiche
• Assistant Admin Managers, Servers, and Networks
• Assistant clients through manage engine Service Desk System and Remote Assistance Programs
• Talking staff/clients (VIP) through a series of actions, either face to face or over the Telephone.
• Troubleshooting system and network problems, diagnosing and solving hardware/software faults.
• Oracle Systems configuration issue GUI
• Providing support, including procedural documentation.
• Setting up new users’ accounts and profiles and dealing with password issues
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at the same time.
Project (MCIT) Ministry of Communications and Information Technology 2104 -10/20/2016
• Assistant Managers, Servers and Networks
• Assistant clients through SCCM, CA Service Desk Manager and Remote Assistance Programs
• Installing and configuring computer hardware Operating Systems and Applications.
• Install and Trouble shoot network infrastructure ( Cabling)
• Monitoring and Maintaining computer systems and networks.
• Talking staff/clients (VIP) through a series of actions, either face to face or over the Telephone.
• Troubleshooting system and network problems, diagnosing, and solving hardware/software faults.
• Oracle ERP configuration issue
• Java Installation, explore setting
• Supporting the Rollout of new Applications.
• Configuration & Maintaining of Barcodes scanners and ( MOBOTIX ) security cameras
• Installation and configuration of Projectors
• Maintenance of printer.
• Replacing parts as required.
• Providing support, including procedural documentation.
• Setting up new users’ accounts and profiles and dealing with password issues
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases in the same time.
• Rapidly establishing a good working relationship with customers and other professionals (e.g., software developers…………).
• Conducting electrical safety checks on computer equipment.
• Member in MCIT Development and innovation team.
• Tenders Technical Committee Member
Project (MCIT) 2103 - 5/8/2014
• Assistant managers, servers and networks
• Installing and configuring computer hardware Operating Systems and Applications.
• Install and trouble shoot network infrastructure ( cabling)
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the Telephone.
• Configuration & Maintaining of Barcodes scanners
• Replacing parts as required.
• Providing support, including procedural documentation.
• setting up new users’ accounts and profiles and dealing with password issues
• Responding within agreed time limits to call-outs.
• Conducting electrical safety checks on computer equipment.
• Showing perception of the internal network and the devices connected through them and their relationship to the global network.
• Technical support for Racks installation router, servers
• Setup Operating Systems for Server, PCs and installing of different software.
• Pulling and termination for UTP Cat5E and Cat6A Cables.
• Provide technical support for damaged computer and networks devices (Software, OS, and Hardware).
• Part Time Instructor (MCSE2003/MCITP2008/Exchange2007)
• As IT Support for:
North Trade Arabia Co. Riyadh.
The first gold Co. Riyadh.
Diem for furniture Co. Riyadh
M T C Co. Riyadh
Experts time Co. Riyadh
Sadad Group Co. Riyadh
GTC Co. Riyadh
I.S Co. Riyadh
Jossoer Co. Riyadh
Al-waify City Co. (Al-Zulfiy Branch)
Dalil Shmry Company (Softyat Branch)
Social Training Institute Women's Section in Tariff.
Al-JEHAT Training Institute (Al-Dammam Branch)
My Responsibilities: -
• Provide technical support for damaged computer and networks devices (Software, OS, and Hardware).
• Responsible For Training Staff.
• Maintenance hardware and Software Server, PC, Network devices.
• Technical Support Software & Hardware Personal Computer.
• Re-building the network to fit modern business requirements.
• Lectures to educate staff.
• Assisted Dep. In solving client issues.
• Maintained network hardware, routers, switches.
• Assisted admin in procurement of new hardware and software.
• Install hardware and software compatible with system specifications.
• Maintenance and troubleshooting of Firewall (e.g. ISA server).
• Ensure efficient connections for LAN & WAN.
• Install and operate of computer equipment (printer-data show-photo copy-scanner).
My Responsibilities: -
• Maintenance of particular equipment to ensure client satisfaction.
• Supported non-PC hardware such as printers, servers, network equipment and hand held technologies.
• Maintained other office equipment such as fax machines copiers.
• Coordinated with multiple vendors, departments and field staff to identify technical requirements.
• Updating servers with latest service packs and hot fixes.
• Creating standard process for group policy deployment.
• Active Directory users and groups management.
• Implementation and administration of DNS, DHCP.
• Training of technicians on the use of tools to assist in maintenance operations.
• Backup Management, Reporting and Recovery.
• Virus Protection and Eradication.
• Configuring and troubleshooting desktops, laptops and servers.
My Responsible: -
• Provide technical support for damaged computer and networks devices (Software, OS, and Hardware).
• Identify areas of weaknesses of each of the above, giving solutions to them, discussed and applied.
• Maintenance hardware and Software Server, PC, Network devices.
• Re-building the network to fit modern business requirements.
• Technical Support Software & Hardware Personal Computer.
• Planning, Deploying, and Managing Microsoft Operating Systems.
• Technical Support Software & Hardware Personal Computer.
Completed the Course Certified Ethical Hacker v 10
Microsoft Certificates https://mcp.microsoft.com/authenticate/validatemcp.aspx Transcript ID 848933 Access Code Abc12345
Information Technology at Helwan Academy of information systems and modern management and languages accredited by the University of Helwan