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Zeenat Ullah, it technical support engineer

Zeenat Ullah

it technical support engineer·IT Cloud Trading and Programming

Qatar

Bachelor's degree, Information Technology

Work experience

Total years of experience: 6 years, 3 months

it technical support engineer

October 2024 - Present

IT Cloud Trading and Programming

Doha, Qatar

October 2024 - Present

• Designed, developed, and tested technical solutions to meet client specifications and project requirements.
• Installed and configured IT infrastructure components on client/customer sites, including racks, Microsoft Windows Servers, switches, routers, firewalls, and UPS systems.
• Proficient in MS Suite, including AD, DHCP, DNS, SCCM, Microsoft 365, and Azure cloud concepts.
• Storage configuration & troubleshooting. My cloud storage and Veeam backup.
• Provided on-site and remote support for hardware and network configurations, resolving the issues.
• Provided technical support and training to team members and clients, improving understanding.
Company industry:
IT Services
Job role:
Information Technology

IT Field Support Services

October 2025 - March 2026

Second World Summit for Social Development 2025

Doha, Qatar

October 2025 - March 2026

• Provide on-site technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
• Install, configure, and upgrade operating systems, applications, and security tools.
• Perform device imaging, system setup, and user onboarding activities.
• Troubleshoot network connectivity issues, including Wi-Fi access, switch port problems, and DNS/IP errors.
• Escalate complex issues appropriately while coordinating with internal IT teams for timely resolution.
• Maintain accurate documentation, ticket updates, and service records to support reporting and knowledge
sharing.
Company industry:
Other Business Support Services
Job role:
Engineering

IT Field Support Specialist

November 2025 - December 2025

FIFA Arab CUP 2025

Doha, Qatar

November 2025 - December 2025

• Provide escalated IT field support for desktops, laptops, printers, and peripherals.
• Perform complex diagnostics and root-cause analysis for hardware, software, and network issues.
• Ensure proper configuration and security compliance of end-user systems.
• Troubleshoot basic network issues such as connectivity drops, IP conflicts, and access problems.
• Coordinate with IT infrastructure teams for deployments and hardware rollouts.
• Maintain accurate documentation of incidents, resolutions, and asset updates.
Company industry:
Entertainment
Job role:
Information Technology

IT Technical Engineer

September 2024 - October 2025

IT Cloud Trading & Programming

Doha, Qatar

September 2024 - October 2025

• Designed, developed, and tested technical solutions to meet client specifications and project requirements.
• Used BMC Remedy ticketing system for logging, tracking, and resolving incidents and service requests.
• Provided 1st and 2nd level IT support via email, phone, and remote tools for network, systems, and user issues.
• Installed and configured IT infrastructure components on client/customer sites, including racks, Microsoft
Windows Servers, switches, routers, firewalls, and UPS systems.
• Proficient in AD, DHCP, DNS, SCCM, Microsoft Intune, Microsoft 365, and Azure cloud concepts.
• Storage configuration & troubleshooting. My cloud storage and Veeam backup.
• Provided on-site and support technicians and other departments timely compliance, records, all support
Company industry:
IT Services
Job role:
Engineering

IT Support Consultant

July 2024 - September 2024

Ministry Of Communications & Information Technology (MCIT);

Doha, Qatar

July 2024 - September 2024

• Provided technical support, diagnosing and resolving hardware, software, and network issues and improved user satisfaction.
• Managed and configured IT devices (laptops, desktops, printers, and mobile) for optimal performance and security.
• Conducted asset management using Excel to track IT assets, machinery, and furniture inventories, then transferred data to the FA-Sof system for management.
• Conducted stock audits and maintained accurate inventory records, ensuring timely replenishment of materials at factories.
• Implemented RFID technology for efficient asset tracking and tagging, and operated labeling printers to streamline inventory.
Company industry:
Public Administration
Job role:
Information Technology

IT Support Consultant

July 2024 - September 2024

Ministry of Communications & Information Technology (MCIT)

Doha, Qatar

July 2024 - September 2024

• Provided technical support, diagnosing and resolving hardware, software, and network issues and improved user
satisfaction.
• Provided first-line technical support for Smart City platform issues, including incident logging, initial diagnostics,
and basic troubleshooting.
• Monitored system health via dashboards to ensure SLA compliance and detect issues early.
• Coordinated with senior teams to escalate complex issues and documented all support actions and resolutions.
• Delivered user training on corporate applications and provided one-on-one support.
• Assisted in patch deployment and system updates and collaborated with internal teams for seamless technical
operations.
Asset & Inventory Management:
• Implemented RFID technology for efficient asset tracking and tagging, and operated labeling printers to
streamline inventory.
Company industry:
Public Administration
Job role:
Information Technology

IT Infrastructure Supervisor

October 2023 - June 2024

NGN Support

Coral Gables, United States

October 2023 - June 2024

Proficient in customizing and managing OS images on WDS server.
Proficient in optimizing Azure AD, specializing in license management, authentication methods, and Multi-Factor Authentication (MFA).
Proficient in Kaseya VSA Management, specializing in monitoring, alerting, patch deployment, and software distribution for efficient IT operations and security maintenance.
Webroot Management: Expertise in threat intelligence utilization, incident response, malware investigations, system remediation, and compliance reporting.
Kaseya Unitrends Proficiency: Expertise in ongoing backup infrastructure monitoring, reporting on success rates, and recovery points, and ensuring compliance.
Proficient in Malwarebytes management: involving security policy configuration, threat monitoring, alert response, incident report generation, and review.
Company industry:
IT Services
Job role:
Information Technology

IT Infrastructure Supervisor

October 2023 - June 2024

NGN Support

Fairland, United States

October 2023 - June 2024

• Managed IT infrastructure tasks including OS imaging with WDS, Office 365 administration, and Azure AD.
Company industry:
IT Services
Job role:
Information Technology

IT Support Specialist

July 2022 - January 2023

FIFA World Cup Qatar 2022 LLC

Doha, Qatar

July 2022 - January 2023

• Managing an ITSM tool, registering service tickets and distributing them between IT service teams.
• Guide and coordinate the Helpdesk team activities to efficiently respond to technical requests received via phone & email.
• Provided support for SCCM, including software deployment, Windows image installation, and troubleshooting client-related issues.
• Implemented Smart Tokens, Public Key Infrastructure (PKI), and credential protection.
• Supported Microsoft Intune by assisting with device enrollment, policy configuration, and resolving end-user access issues.
• Setting up accounts for new users and training new junior staff.
• Undertakes the installation of new Pc’s, Tablet Pc’s, configure smart phones for users, installs Hardware, software and configures FIFA specific software’s.
• Solving problems with various appliances, including printers, scanners, desktop and laptop computers, handheld devices, mobile device solutions with Microsoft Intune.
• Ability to monitor performance of a system’s behavior to detect a cyber-attack.
• Use of technologies - Microsoft 365, Exchange Server, Azure AD, MS Team, OneDrive, SharePoint, Beyond Trust Microsoft Intune and Remote Support tool Anydesk, Timeviewer, Zoom, Google Meet etc.
Company industry:
Accounting
Job role:
Customer Service and Call Center

IT Service Desk Specialist

July 2022 - January 2023

FIFA World Cup Qatar 2022 LLC

Doha, Qatar

July 2022 - January 2023

• Managing an ITSM tool ServiceNow, registering service tickets and distributing them between IT service teams.
• Guide and coordinate the Helpdesk team activities to efficiently respond to technical requests received via phone
& email.
• Provided support for SCCM, including software deployment, Windows image installation, and troubleshooting
client-related issues.
• Ensured SLA compliance for incident resolution and ticket updates.
• Supported Microsoft Intune by assisting with device enrollment, policy configuration, and resolving end-user
access issues.
• Setting up accounts for new users and training new junior staff.
• Undertakes the installation of new Pcs, Tablet Pcs, configure smart phones for users, installs Hardware,
software and configures FIFA specific softwares.
• Solving problems with various appliances, including printers, scanners, desktop and laptop computers, handheld
devices, mobile device solutions with Microsoft Intune.
• Ability to monitor performance of a systems behavior to detect a cyber-attack.
• Use of technologies - Microsoft 365, Exchange Server, Azure AD, MS Team, OneDrive, SharePoint, Beyond Trust
and Remote Support tool AnyDesk, TimeViewer, Zoom, Google Meet etc.
Company industry:
Sports & Outdoor Activities
Job role:
Information Technology

Network And Systems Administrator

February 2020 - May 2022

Corelink Institute and Consultancy Peshawar

Peshawar, Pakistan

February 2020 - May 2022

• System Design and Implementation: Designing, building, and maintaining computer systems and networks, including hardware, software, and associated infrastructure.
• Installation and configuration of Microsoft Server 2012 - 2022. Active Directory, DNS, and DHCP.
• Managed internal infrastructure: Windows servers, routers, switches, firewalls, printers, phones, and security updates.
• Maintained email capacity and handled OneDrive, Google Drive, security, and compliance tasks.
Company industry:
IT Services
Job role:
Information Technology

System Administrator

February 2020 - May 2022

Corelink Center and IT Solutions

Peshawar, Pakistan

February 2020 - May 2022

• System Design and Implementation: Designing, building, and maintaining computer systems and networks,
including hardware, software, and associated infrastructure.
• Installation and configuration of Microsoft Server 2012 - 2022. Active Directory, DNS, and DHCP.
• Managed internal infrastructure: Windows servers, routers, switches, firewalls, printers, phones, and security
updates.
• Maintained email capacity and handled OneDrive, Google Drive, security, and compliance tasks.
Company industry:
Training & Education Center

IT Support

May 2019 - December 2019

Cyber Cafe Mansion Computer Games Center

Al Ain, United Arab Emirates

May 2019 - December 2019

• Ensured optimal hardware performance, network connectivity, and software updates for a company with over
100 computers.
• Provided first-line IT support for users, troubleshooting hardware, software, and system issues.
• Prioritized and resolved software issues based on urgency and occurrence.
• Administered Office 365 components and managed Active Directory user accounts.
• Managed firewalls, VPNs, remote tools, routers, and switches.
• Reported service delivery performance to management on a daily, monthly, and yearly basis.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

Education

Agriculture University Peshawar (AUP)

February 2018

February 2018

Bachelor's degree, Information Technology

Pakistan

Agriculture University Peshawar

November 2017

November 2017

Bachelor's degree, Information technology

Pakistan

View attachment

Kohat Board of intermediate and secondary

December 2013

December 2013

High school or equivalent, Computer Science

Pakistan

GPA (percentage): 60%

GPA (percentage): 60%

Sadaf Model High School and Science collage

December 2013

December 2013

High school or equivalent, FSC (Computer Science)

Pakistan

Sadaf Model High School and Science College

December 2013

December 2013

High school or equivalent, Computer Science

Pakistan

Sadaf Model High School and Science collage

December 2009

December 2009

High school or equivalent, Secondary School Certificate

Pakistan

Sadaf Model High School and Science College

December 2009

December 2009

High school or equivalent, Computer And Systems Engineering

Pakistan

Skills

System Administration
Expert
System Administration
Expert
Desktop Support
Expert
Desktop Support
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Network Engineering
Expert
Network Engineering
Expert
teamwork
Expert
teamwork
Expert
windows server
Expert
windows server
Expert
outlook
Expert
outlook
Expert
system administration
Expert
system administration
Expert
Technical Support
Expert
Technical Support
Expert
Administration
Intermediate
Administration
Intermediate
Installation
Expert
Installation
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Desktop Support
Expert
Desktop Support
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
MVS (OS)
Expert
MVS (OS)
Expert
DOMAIN NAME SYSTEM (DNS) SERVERS
Expert
DOMAIN NAME SYSTEM (DNS) SERVERS
Expert
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP)
Expert
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP)
Expert
GOOGLE DRIVE
Expert
GOOGLE DRIVE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
COMPUTER SYSTEMS
Expert
COMPUTER SYSTEMS
Expert
CCNP
Intermediate
CCNP
Intermediate
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CCNA
Expert
CCNA
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
MCSA
Expert
MCSA
Expert
MCSE server2012
Expert
MCSE server2012
Expert
MCP
Expert
MCP
Expert
operating systems
Expert
operating systems
Expert
pc networking
Expert
pc networking
Expert
network engineering
Expert
network engineering
Expert
remote support
Expert
remote support
Expert
windows network administration
Expert
windows network administration
Expert
mobile
Expert
mobile
Expert
windows 7
Expert
windows 7
Expert
mail
Expert
mail
Expert
routing
Intermediate
routing
Intermediate
network operations
Expert
network operations
Expert
firewalls
Expert
firewalls
Expert
routers
Expert
routers
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Customer Service
Expert
Customer Service
Expert
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
FIREWALL
Intermediate
FIREWALL
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
REQUIREMENTS ANALYSIS
Intermediate
REQUIREMENTS ANALYSIS
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SOCIAL DEVELOPMENT
Intermediate
SOCIAL DEVELOPMENT
Intermediate

Social profiles

Languages

English

Expert

Urdu

Native Speaker

Pushto

Native Speaker

Hindi

Intermediate

Arabic

Beginner

Training and Certifications

Certifications
IT Service Management (ITSM)
Microsoft: Azure Fundamentals
Information Technology Infrastructure Library
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Expert (MCSE)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Professional (MCP)
IT Service Management (ITSM)
Azure Fundamentals
Library
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Expert (MCSE)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Professional (MCP)
Microsoft Certified Solution Expert (MCSE)
Nov 2019
Microsoft Certified Professional (MCP)
Aug 2018
Cisco Certified Network Associate (CCNA)
Nov 2018 - Nov 2021
Training
Cisco Certified Network Professional (CCNP)
Corelink Training Center and IT Solution
Jan 2020