Presales Business Consultant
HPE
Total des années d'expérience :10 years, 7 Mois
Key Responsibilities:
• Chiefly responsible for providing technical support to Sales Team in Asia Pacific for HP’s Big Data - Solutions portfolio
• Designed and architected robust infrastructure for Backup/Archiving/E-discovery, Compliance and Supervision products
• Managed end-to-end sales initiatives in multiple roles like Product Manager, Sales, Technology Expert and managed channels, professional services, support and product marketing activities
• Led the team in managing a diverse and large portfolio consisting of Enterprise Content Management, Data Life Cycle, Data Management & Compliance, Data Protection and Solutions
• Provided technical solution and presales support for End Point Protection, Compliance & Security, SaaS backup servers/desktops to cloud, Information Management (Storage Optimization), Information Archiving (Emails, Files, SharePoint, IM, Bloomberg, ICE, Yahoo etc.), E-discovery, Supervision and Legal hold, Structured Data Archiving (Performance Archiving), Application Retirement, Content Management Products as well as Document Digitalization and Process Automation
• Assisted and supported direct sales & channel team in understanding customer requirements and matching with HP broad solution portfolio
• Prepared technical proposals, responded to RFP/RFIs and created solutions documents
• Managed proof of concept (POC) and prepared statement of work (SOW) based on customer requirements
• Acted as a liaison between customer and product management, development, QA and support team
• Accountable for understanding customer requirements and preparing customized presentations for senior management
• Conducted workshops for customers in order to demonstrate solution portfolio
• Enhanced team knowledge by creating platform for knowledge sharing sessions
• Conducted cross-functional trainings for team members to create resource pool and avoid resource crunch due to employee movements
Key Highlights:
• Efficiently architected / designed some complex solutions for Banking domain to meet regulatory requirements which resulted in one of the largest win in Banking space with 1.6M deal size
• Successfully initiated and managed the process to standardize demo systems for regional use by pre-sales team which assisted presales team in effectively demonstrating key products and gaining customer confidence
• Expanded the team to cater to the growing portfolio and conducted cross-functional trainings for teams members to create resource pool
• Key Note Speaker for HP Events, Exhibitions and Customer Breakfast Seminars to educated customer on HP big-data software solutions
• Participated in various events like Tech Ed, SharePoint Events, etc. and functioned as a Guest Speaker for ‘C’ level audience
• Conducted partner events to promote products across Asia Pacific
• Trained and managed channel partner technical resources which resulted in effective channel sales and improved wins
Key Responsibilities:
• Provided leadership to the team of Consultants for delivering solutions for Microsoft Technologies and managed operations bids
• Rendered Subject Matter Expertise in Microsoft Technologies - messaging compliance and data protection
• Defined/delivered technical solutions in coordination with internal consultants, cross-functional teams as well as cross-functional teams
• Provided presales technical support for software/services implementation and system/storage
• Coordinated with team members and technology solutions stakeholders to determine technical and business requirements as well as design, develop and deliver appropriate solutions
• Worked with sales team to respond to RFI/RFPs, managed tenders and delivered technical presentations
• Provided technical solutions in a professional manner and to agreed timeframes
• Rendered consulting to global firms, productivity managers, technology solutions practice leads, SMEs, and Atos partners and customers
• Instrumental in development of feedback, testing and evaluation mechanisms in order to measure effectiveness
• Conducted and delivered training on solutions and provided product support to channel partners and internal stakeholders
• Managed, mentored and supported team members across several projects
Key Highlights:
• Responded to tenders RFI and RFP in a timely and effective manner which resulted in major wins
• Successfully identified new areas of technology sales and created new line of technical business solutions
• Won cash reward for successful completion of critical projects within proposed timeline, whilst ensuring complete client satisfaction
• Converted a major win in Semiconductor space for a complex migration project spanning 7 countries by providing solution design and realistic benchmarks
• Significant contribution in messaging solution for a major transportation govt. agency, which resulted in operations win.
• Ensured repeat business opportunities with clients due to on-time & successful completion of earlier projects
• Expert advisor for customers in selecting right solutions for information management & governance needs
Citibank Singapore Ltd., Singapore Sep 2003 - Mar 2005
Microsoft Exchange Infrastructure Manager
Key Highlights:
• Accountable for defining backup strategy for disaster recovery as well as patch management for exchange servers and windows
• Provided engineering/techncial inputs and design for changes to exchange server and managed complex exchange layout with 90 exchange server across APAC region
• Provided leadership to Operations Technical Team in delivering messaging operations across Asia Pacific
• Successfully managed and delivered exchange migration project from exchange 5.5 to exchange 2000
• Managed and supported exchange infrastructure for user base of more than 32K users across Asia Pacific without any major incidence
• Implemented Blackberry servers to support Blackberry access for users throughout Asia Pacific
• Developed and complied with SOE (Standard Operating Environment) to ensure regional servers are standardized and identical.
• Led and guided team to improvise existing infrastructure support through automation of regular jobs
• Rendered support to regional engineers on day-to-day operational issues and achieved operational excellence
• Identified and analyzed server’s hardware/software problems and ensure correction action on the same
• Maintained servers up-to-date with patches and hot fixes
