Manager Recruitment
Live Admins LLC
Total years of experience :21 years, 3 Months
In charge of creating and now heading a specialised Recruitment department for a 16-year-old company with 4 subdivisions (Business Process Engineering/Construction/Information Technology/ Public relations). running a team of 3 to ensure smooth operations across Pakistan, Ivory coast, Philippines and United Arab Emirates.
• Ensure that all high profile positions are filled in management and IT operations. Enabled and trained the team to handle 6 high profile positions at a time and close them with a turn around time of 9 days.
• Conduct meetings with respective business units and line management to assess hiring needs and accordingly strategize for recruitment.
• Analysis of prevalent conditions and established new procedures and policies to ensure efficiency and compliance across the board.
• Designed and implemented an Internship to hire program for all critical departments using talent from Top Business and Engineering schools in Pakistan. Created pipelines of candidates and established hiring procedures.
Providing HR policy guidance and interpretation. Development of contract terms for new hires, promotions and transfers.
• Provide guidance and input on business unit restructures, workforce planning and succession planning. Facilitate change management to ensure smooth transition to effective policies.
• Management and resolution of complex employee relations issues and separations. Conducting effective, thorough and objective investigations and exit operations.
• Identification of training needs for business units and individual executive coaching needs and arranging programs to address the.
• Evaluation and monitoring of success of training programs. Follow- up to ensure training objectives are met.
• Lead a project to coordinate with IT department to create a new Job Portal for Middle Eastern market focusing on IT and customer service jobs. In charge of design, functionality and marketing strategy of the job board.
• Responsible for the full recruitment life cycle for candidates to be hired in US, Middle-east and Far-East market, to include, but not limited to, sourcing, screening, interviewing, checking references and onboarding qualified candidates based on departmental business needs and requests.
• Attract and source candidates through innovative and effective advertising using careers website, job boards and appropriate advertising.
• Responsible for driving the attraction, sourcing and selection processes and ensuring that hiring plans are met for assigned territory.
• Ensuring that recruitment practices are compliant with recruitment policies, procedures and legal requirements
• Build strong working relationship with hiring managers and to meet on a regular basis to discuss hiring plans so as to ensure that the current and future hiring plans are met
• Influence and advise hiring decisions by working closely with the hiring managers
• Deliver full feedback to successful and unsuccessful candidates
• Negotiate the offer package with the candidate and any potential counter-offers
• Maintain Candidate databases and passive search to ensure minimized turnaround time in future needs
07/2013- Present AAJ Technologies, Doha, Qatar
Manager Business Development & Recruitment
AAJ Technologies Qatar is a Multi-National firm based in Doha Qatar that provides It Solution services and IT
Staffing services to high profile companies across the region.
Responsibilities include:
• Directly lead the recruitment team to ensure right candidates are hired for the client needs through a complete and efficient recruitment cycle.
• Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Assess Client’s hiring needs to develop job Posts. Extensive experience with international job Boards from job posting to Resume searching and building resume repositories
• Present company’s Recruitment solutions and IT service offerings to potential and existing clients and maintain client relationships to ensure increased business from existing clients.
• Maintain effective relationships with social and professional networks to source qualified candidates Inform candidates fully about the job and company
• Brief and debrief candidates before and after interviews. Manage all communication with candidates.
• Manage the job offer including negotiation and administration.
• Meet perspective clients, discuss and assess their hiring needs and provide the right candidates
• Prospect for potential new clients and ensure increased business. Track and record activity on accounts and help to close deals to meet these targets
• Evaluation of Inquiries, Technical and Commercial discussions with Customers.
• Creation of RFQ/RFP response documentation and managing of the whole response procedure.
• Build relationships with new clients & manage existing clients and up-sell to expand sales and client base. Identify new accounts to sell products and services to, to fulfill turn over objectives.
• Maintain efficient reporting system to keep the management up to date on all business activities
• Identify opportunities for campaigns, products and distribution channels that will lead to an
• Gather requirements from the clients for their projects and needs.
• Maintain a high-profile Company presence in the market place through the creation of win-win situations with customers that turn a sales relationship into a long-term commercial partnership.
• Present to, and consult with mid and senior level management on business trends with a view to. Provide input to Product Management leaders with respect to new product development, as well as existing product performance expectations (lead times, costs, etc.)
• Developing new products, services and distribution channels and accurately forecast future sales activity.
• Overlooking of Qatar Division Administration functions
• Create and manage monthly budgets for the Qatar Division. Constant review of financial and administrative matters to implement cost effective measures
• Control costs to ensure that expenditure is being managed in line with budgets. Maintain company properties and equipment
• Maintain the financial, legal and administrative documents and matters of Company in Qatar.
• Management of staff salaries, reviews and administrative functions.
• Overlook visa issuance for required staff
• Maintain company records for internal and external audits.
• Assisted the VP of operations directly to maintain a smooth flow of all company processes and to ensure that management was up-to-date with the progress of all open items
• Built & managed an IT Staff augmentation department. Extensively worked in the US market and placed numerous candidates successfully at high profile clients.
• Managed a department for internal and external hiring needs of the company. Strong expertise in running complete recruitment life cycles and complete command over International job boards.
• Developed and administered new hire trainings and operational trainings.
• Participated in and led requirement gathering sessions and Acceptance testing of in house softwares. Developed work flows for technical staff to work on. Created training videos and conducted training sessions for the whole staff.
• Used customer service skills to upsell to existing clients and turn leads into new clients.
• Reviewing policies and implementing cost effective measures to increase productivity. Research and implementation of new technology in the company to increase efficiency.
• Created and implemented a training and development portal for the company which is constantly updated to provide staff with material for technical skills, soft skills and communication skills training.
• Assisted the accounts department to ensure all billing & revenue collections was in time.
• Created and successfully ran IT help desks for numerous clients.
• Documentation and re-engineering of processes for operations department to make them more effective, cost efficient and uniform throughout the company. Monitoring for compliance and training of staff on new procedures.
• Acted as a communication bridge between the US, PK and Qatar office.
• Led the administration team to achieve smooth admin operations including, company contacts, CRM, Marketing research, comparative research and analysis and maintaining the phone system.
• Assisting marketing and sales on numerous projects with cold calling, lead generation and research.
• Provided customer service to Clients located across the globe.
• Managing the floor (60 Staff) for duration of shift. Resource management and scheduling to ensure optimal service levels.
• Review customer/client calls to deliver feedback to service reps to improve their skills and handle time
• Design and administering operational training to service reps on new accounts.