Zeina Alhamdan, Catering/Events  Sales Manager

Zeina Alhamdan

Catering/Events Sales Manager

Le Meridien Dubai Hotel & Confrence

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Baccalauréat, hotel and tourism science
Expérience
7 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :7 years, 4 Mois

Catering/Events Sales Manager à Le Meridien Dubai Hotel & Confrence
  • Émirats Arabes Unis - Dubaï
  • janvier 2020 à mai 2020

• Implement catering marketing plans to achieve revenue goals.
• Develop promotional events to market catering
operations to individuals and organizations.
• Explore new business opportunities with potential customers.
• Develop positive working relationship with existing customers for repeat business.
• Maintain accurate and complete sales operational and transaction records.  Ensures that Sales and Catering System is well managed.

Assistant Catering & Events Sales Manager à Sofitel Abu Dhabi Corniche Hotel
  • Émirats Arabes Unis - Abu Dhabi
  • novembre 2016 à décembre 2019

Ensures that all lead requests are handled as per the policy and efficiently followed up on the sent offers.
* Arranges or conducts site inspections of the hotel’s facilities.
* Preparation of offer letters according to the guest requirements.
* Responsible for planning, retaining and developing existing business as well as acquiring new business and growing
our market share by promoting Hotel.
* Responsible for coordinating and anticipating all needs of the event
* Follows up on event orders to assure clear line of communication with other departments, especially banquets
operations and the kitchen

Front Desk Agent/Concierge à Fairmont Dubai Hotel
  • Émirats Arabes Unis - Dubaï
  • octobre 2014 à octobre 2016

Register guests and assigns rooms. Accommodates special requests whenever possible.
* Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
* Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
* Provide Guest with information about attractions, Facilities, services and activities in or outside the property.
* Coordinate guest request for special services or equipment with the appropriate department
* Have an outstanding general knowledge of the city, and know how to promote and sell different products
and attraction.
* Understand, anticipate and read the guests need and find the best places for them, Build a good relationship
and maintain it with guests and suppliers.

Spa experience coordinator à Fairmont Dubai Hotel
  • Émirats Arabes Unis - Dubaï
  • septembre 2013 à septembre 2014

•Obtain correct billing information for each guest at time of check-in and ensure that billing is efficiently processed, posted throughout the day.
• Efficient process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in- house guests.
•Provide general departmental assistance, special projects, group Spa Reservation, etc.
•Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail
•Maintain good relationship with customers and regular guests and deliver the positive impression of the spa.

Sales Assistant à Daylight Company - Lighting Soluations
  • Syrie - Damas
  • octobre 2010 à avril 2011

• Representing the company at trade exhibitions, events and demonstration.
• Checking the quantities of items on display and in stock.
• Responding t to incoming emails and phone enquiries.
• Arrange meeting with potentials customers, and present my company to them.
• Maintaining and developing relationship with customers.
• Keep contact with suppliers and follow up with orders.
• Recording the sales and keep tracking for my performance.

Éducation

Baccalauréat, hotel and tourism science
  • à Intermediary Institute
  • janvier 2011

courses: Year 2011

Specialties & Skills

Guest Relations
Planning
Business Development
Negotiation
Event Sales
POLICY ANALYSIS
CASH HANDLING
LETTERS
MARKETING
EXHIBITIONS
RECORDING
TELEPHONE SKILLS

Langues

Arabe
Expert
Anglais
Expert
Espagnol
Débutant

Formation et Diplômes

Sales Person of the year award In Sofitel Abu Dhabi Corniche Hotel (Certificat)
Date de la formation:
May 2017

Loisirs

  • Swimming
    sales person of the year 2017 - Sofitel Abu Dhabi Corniche