Zeina Armali

• Manage CEO’s calendar efficiency; schedule a high volume of meetings and appointments.
• Arrange CEO’s travel, hotel, and car reservations for multiple destinations worldwide.
• Preparation of Agenda, business papers, in a professional, accurate, confidential and timely manner.
• Plan, organize and coordinate the administrative aspects of the CEO’s Office functions.
• Liaison with external/internal contact and manage office space.
• Obtain CEO’s signature on all contracts, and other documents as required.
• Provide assistance for senior management level.
• Assist in preparing Monthly Report.
• Prepare GRN’s and PR’s on the system.
• Handle and follow-up customer/client/tenant claims and ensure to copy it to the concerned senior management and take actions when needed.
• Maintains customer confidence and protects operations by keeping information confidential.
• Develop a diverse network of positive relations with team members.
• Organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and all health & safety requirements.

• Responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office support team supervision and performance.
• Act as a point person for maintenance, mailing, shipping, supplies, equipment, bills, office boys and pantry management.
• Manage contract and price negotiations with office vendors, through procurement with service providers and office lease.
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.
• Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems.
• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office.

•Coordinates Community Service activities and programs, over 30 programs/ events/ activities monthly.
•Coordinates with internal (OSA divisions, staff, faculty) and external units for event participation, requirements and implementation. Community Services currently deals over 25 government and private organizations.
•Works to increase maintaining of partnerships with governmental and private health, social and charitable organizations. CS has been increasing its partnerships annually by at least 3 new organizations.
•Facilitates off campus volunteer opportunities.
•Increases the level of student participation in community services and create awareness among the students about the importance of social responsibility and serving the underprivileged. Currently CS has 9 programs that deal with specific community services interest areas; more than 150 students have been actively taking part in these programs, this semester alone.
•Recruits student volunteers and maintains database of participation to assist future planning. There are currently 350 student volunteers on CS database.
•Conducts post-event analysis to identify strategies to improve processes for future events.
•Writes reports and news stories of events and activities for newspaper, website and newsletter publishing.
•Develops mission, goals and objectives that are consistent to the vision of OSA. Research other Universities in order to better identify CS
•Assists in formulating long term strategies on utilizing CS programs, events and activities to their full potential.
•Strengthens CS relationship with national, international Social and Humanitarian organizations through correspondence and attending conferences.
•Represents AUS in outside events.
•Meets with volunteer group leaders to discuss event proposals. .
•Weekly updates Community Services Manager on student volunteers’ feedback.
•Edits Community Services brochures and guidelines.

•Researched and prepared daily reports about industry related information and market news related to the business of the company.
•Developed and maintained office systems, including data management and document control.
•Arranged travel plans, accommodation and meeting schedule.
•Screened telephone calls, enquiries and requests, and handled them when appropriate.
•Met and greeted visitors at all levels of seniority.
•Organized and managed the contacts and the diaries of both managers, making all necessary arrangement for appointments, preparing reports and other documents
•Managed incoming email, faxes & post, and prepared correspondences on behalf of the managers.
•Liaised effectively with individuals at all levels and backgrounds using high level of interpersonal skills
•Organized and attended business related meetings
•Worked on a PR and rebranding plan for one of the subsidiaries of EII.

Feb 2009-Sep 2010 Abu Al Haj Holding, Dubai
• Company Description: A group of companies operating in commodities trading and data & research systems.
• Position Held: Administration Officer
• Set-up project binders, forms, spreadsheets and files.
• Maintained project files; prepare files, records and documents for archiving.
• Met and greeted clients and visitors.
• Procured goods and equipment, as required and processing invoices.
• Organized departmental documents control, filing.
• Set-up and coordinate meetings and conferences.
• Prepare attendance report sheet.
• Assisted Senior Administration Officer in Admin work.
• Reported to the Operations Manager.
• Assisted in building up the HR Policy of the company: ➢ Employee relations
➢ Job descriptions
➢ Organizational structure
➢ Recruiting practices
➢ Reporting management
➢ Employee handbook
➢ Vacation policy

• Prepared monthly activities reports to the Operations Manager.
• Responsible for hotel booking.
• Arranged travel and accommodation.

General Skills
• Knowledge in general office equipment like computer, fax, photocopying machine and others.
• Ability to work with a team and follow instruction from supervisor's
• Strong communication and interpersonal skills.
• Advance knowledge in Microsoft Office, in addition to Internet and Email.
• Efficient in time management and strong organizational skills
• Self-motivated and organised
• Good verbal, writing, and mathematical skills.
• Highly proficient with computers particularly with MS Office
• Resourceful and take initiative in the work environment
• Perform well under pressure and meeting deadlines.