Administration Officer
Barwa Bank
Total years of experience :12 years, 10 Months
• Ensuring the availability of accurate secretarial services including; attention to schedules, deadline and quality of work
• Collate information and prepare presentation material and weekly progress and status reports
• Co-ordinate IT tasks with IT team members and ensure all important matters are referred on, to ensure there is no delay in response
• Follow ups on various office issues, liaison with other departments to ensure smooth and timely implementation of objectives
• Type, dispatch, and maintain records (as appropriate) of all departmental correspondence
• Maintaining / renewals of annual support contracts
• Coordinating with different departments (HR / Procurement / legal and others) for IT related tasks
• Preparing purchase requests / orders for department requirements
• Maintaining and updating all department records (reports, purchase records, LPO’s approvals)
• Skills in customer telephone call processing
• Demonstrated ability to competently utilize help desk software and email
• Knowledge of help desk / customer care procedures
• Demonstrated ability to answer inquiries and solve problems referred by staff and / or customers
• Reports directly to the General Manager
• Responsible for administrative and general assignments from the General Manager
• Ensure efficiency of the administration of the department.
• Cooperate with other departments in order to ensure the smooth operation and the management of the Company
• Perform the duties within the framework defined by the norms of the Company and its internal regulations.
• Responsible for rendering secretarial and clerical services to the General Manager as required.
• Prepare respective schedules and reports that will be internally distributed or submitted to the General Manager.
• Take down and transcribe the minutes of meetings and dictation from General Manager etc.
• Prepare correspondence such as fax, letter, memo, complimentary voucher, etc
• Open and dispatch mail that relates to the department.
• Maintain office supplies stock.
• Arrange appointments for the General Manager, reminds him of appointments and meetings.
• Handle incoming / outgoing telephone calls and faxes.
• Performs other related duties and special projects as required by the General Manager both within and outside the Company.
•planning, developing and implementing PR strategies;
•liaising with colleagues and key spokespeople;
•liaising with and answering enquiries from media, individuals and other organizations, often via telephone and email;
•researching, writing and distributing press releases to targeted media;
•writing and editing case studies, articles and annual reports;
•preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs and multimedia programs;
•organizing events including press conferences, exhibitions, open days and press tours;
•maintaining and updating information on the organization’s website;
•sourcing and managing sponsorship opportunities;
•conducting market research;
•fostering community relations through events
•managing the PR aspect of a potential crisis situation
•Managing complex portfolio of over 1600 corporate accounts generating a descent amount yearly, by providing the highest level of customer service
•Conducting and managing activities such as hosting cocktails and dinner parties
•Recording customer feedback and forwarding the customer concerns of immediate attention to the concerned Departments
•Conducting customer satisfaction survey
•To maintain an up to date information about all recent and future event in the city.
•To maintain an up to date record of companies portfolio and contacts.
•Attend trade shows, community events and industry meetings
•worked as freelance Reporter, writing about the latest issues concerning society also interviewing and writing investigations about Arab famous actors and singers, as well worked on several articles involving Tripoli's financial and social needs and urban issues
• Worked as an assistant Director for several TV programs such as; la Yumal, Inta Al Hakam, Micho show and others.
Languages / Mass Media & Communication
