Zeina Mouzannar

I am in the Intellectual Property department (a full IP service firm)

From 2013 till present; Grant Thornton - IP Business Development Manager
• Core Responsibilities: defining long-term organizational strategic goals, builds key
customer relationships, identifies business opportunities, negotiates and closes
business deals and maintains extensive knowledge of current market conditions.
• Strategy and Innovation: targeting the most prominent companies in various
industries, seeking to extend our company’s services across the globe.
• Liaison and Stakeholder Management: with global offices and prospective clients to
scout for business expansion and procure growth opportunities.
• Event: Attending conferences hosted in the Middle East and the United States, and
participating in the most prominent IP event as an active member in the International
Trademark Association (INTA).

From 2010 till 2013: Grant Thornton - IP Marketing Senior Officer
• Core Responsibilities: Initiating and implementing marketing schemes across
Lebanon and the world to further the Arab Countries IP Guardian brand.
• Strategy and Innovation: Generating core brand messages and deploying them
through social media, the company website and all supporting materials. Designing and
devising concepts layouts for core media items (flyers, brochures etc.)
• Liaison and Stakeholder Management: with global offices and prospective clients to
scout for business expansion and procure growth opportunities.
• Event: Organizing and orchestrating all conferences hosted or attended International
Trademark Association (INTA) etc.

Handling customer's account
follow up with the customer
handling customer's complains
coordinate with the logistics department and the sales department ( with the account holder )
assistant to the sales department...

Testing of the banking software (tenor department)

Handling the account of the customer,
Sales,
Handling customer's complains