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Zeina Amour

Business Support

dnata - Emirates Group

Location:
United Arab Emirates - Dubai
Education:
Diploma, Administration of Business Execeutive (ABE)
Experience:
27 years, 10 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  27 Years, 10 Months   

September 2011 To Present

Business Support

at dnata - Emirates Group
Location : United Arab Emirates - Dubai
To plan and attend HR Hearings
Plan monthly rosters and coverage
Plan Trainings for staff
Time and attendance management
Leave planning and coverage
June 2002 To Present

Sales Coordinator/ Customer Service. Comp.Operator

at National Trading Developing Est. (NTDE)
Location : United Arab Emirates - Dubai
Make Customer invoices for dispatch.
Co-ordinate with the salesmen and the customers.
Attend to telephone calls.
Prepare the customer list every month.
Check the salesmaen daily visit reports, do the filing. i correspond with the customers through emails and letter writing.
Book meetings wih the manger.
September 2007 To September 2011

Transfer desk - Customer service agent

at Emirates Airline
Location : United Arab Emirates - Dubai
To checking passengers and provide quality customer services.
To rebook Transfer passengers and forward their baggages.
To plan for any disruption event and rebook passengers where necessary
May 1996 To June 2002

Company administrator/ Computer / Telephone operator

at Portland Tyre Retreaders
Location : Kenya
Make Customer Invoices, attend to customer telephone calls.
Co ordinate with the salesmen, perform administrative duties, Prepare the customer list, and take care of the daily sales report. and do all the correspondence un thar division.
Prepare monthly sales report, prepare salary.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
June 2001

Diploma, Administration of Business Execeutive (ABE)

at Highgrade Computer Intitute
Location : Mombasa, Kenya
Basically this is a course which compromise of business skills, Economics, Office Practice, law, and basics Accounts. It is actually used by business proffesionals.
December 1994

Diploma, Computer Opeerations and business Applications

at The Mombasa Technical Institute
Location : Mombasa, Kenya
basically this a course where we learn all computer operations and applying some business skills.
We also learnt basic programming so as to help us with office practice.

Specialties & Skills

Computer operations

Telephone Operator

Administrator

Customer Service

Economics

Administrative Duties

Basic Programming

Administration

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Expert

Swahili

Expert

Arabic

Beginner

Memberships

Are you a member of any organization or professional club?
Your professional memberships provide an informative signal about your career aspirations, so add them!
Organization : ABE
Membership/Role : Student member
Member since : January 1999

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