Zeinab Shaker

Senior Business & Systems Analyst at Cequens
April 2012 - Present (1 year 1 month)
* Interact with the business stakeholders and subject matter experts to understand their needs and bridge between them and the technical representatives who are responsible for the technical solution implementation.

* Identify opportunities for improvement in business operations and processes through interacting with the business stakeholders/experts in order to understand the existing complications and define needed solutions or process improvements

* Perform ambiguity analysis, gap analysis between existing solution vs. required solution, impact analysis and risk analysis on the solutions potential to new changes & modifications as well as integrated solutions & the impact of extensive data migration

* Perform business & customer's requirements elicitation, documentation, analysis techniques, modeling & management.

* Design solutions' mock-ups, wireframes & data dictionaries and modify the existing ones as results of gap analysis or new change requests using appropriate tools & techniques

* Design technical solutions, document & maintain the functional and technical design of the system

* Actively participate in develop, prepare & present technical proposals

* Works closely with the technical team members to ensure the system is properly implemented, and with the business to identify opportunities for improvement in business operations and processes or proposed systems

* Perform user acceptance testing, helps in system test and create system documentation and user manuals

Quality & Business Analysis Head at Integrant Inc

March 2011 - March 2012 (1 year 1 month)

* Worked closely with the products' owners & different stakeholders to define and analyze the business requirements, as well as project managers & technical leads to define the software functional specifications and to assure consensus understanding of the business need, its implementation & how quality will serve its target.

* Track the project scope change management process & perform impact analysis with regards to the new CRs, assess the changes' impact, plan & estimate the analysis and testing activities from quality point of view.

* Actively participated in building the quality team and was responsible for it managing, set the quality & testing processes, disciplines and I was in charge of the initiative for building outsourcing testing team for key clients

* Build test design and test mock ups library to achieve maximum test coverage to the business & functionality.

* Identify, track, present & communicate non-conforming issues to project sponsor and assists it resolution from quality point of view.

* Managing & Prioritizing the test execution phases with respect to client's need & business complexity

* Generating requirements confirmation & quality assessment reports to address the software quality level & complying with the client business need and suggestions for future enhancements

* Conducting demos and knowledge transfer sessions for clients

* Actively participated in Requirements Managing and Quality Process Improvement

Project Manager /Business Analyst (Freelancing) at NRG Solutions

October 2010 - January 2011 (4 months)
* Conduct the review of project scope, budget, and schedule for compliance with customer specifications, Identifies and presents non-conforming issues to project sponsor and assists in resolution.

* Track the project scope change management process, identifies potential risks to the completion of the project, including resources, costs, and systems. Recommends appropriate solutions.

* Leads project team meetings to gather project status information as well as to provide information and guidance to the project team members, acts as the primary customer contact between the project team and the customer. Mediates and resolves project team conflicts.

* Leads appropriate and timely written communications with all project stakeholders & related functionality members throughout the life of the project

* Negotiates with the appropriate department managers for assignment of personnel to the project team.

* Leads the timely execution of major milestone approvals with customer.

* Ensures documentation package is complete, meets the requirements of the customer, and has been delivered to the appropriate personnel.

* Leads the review and approval of all significant project related information prior to release to the customer.

* Leads the coordination of training logistics with customer.

* Leads the "Lessons Learned" review. Identifies team members who should attend and facilitates the meeting.

Quality Manager / Requirements Specialist at iCapital

January 2008 - July 2010 (2 years 7 months)

* Communicate with client's key stakeholders to define organization business need based on business opportunities or business problems.

* Collaborate in defining project scope and ensures timely closure of each milestone throughout the project.

* Deliver the needed project artifacts (Data flow diagrams, BRD, user stories, quality & testing plans, User acceptance testing etc.) and communicate business and technical information across different stakeholders.

* Works directly with the projects/products owner to perform impact analysis and critically evaluate information gathered, besides, resolving technical & business conflicts.

* Prepare Test Plans, perform test execution & report/track different findings (e.g. bugs, enhancements, feedback, and open questions)

* Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT systems and projects across the organization.

* Facilitate coordination between all involved parties, technical, support, managers & business owners

* Participate in business proposals & business cases.

* Conduct performance review & assessment to the team members and propose & share needed training to overcome any shortcomings

* Communicate with the operation department management to recommend and implement improvements to existing processes, procedures, and systems.

* Conduct business case studies on needed tools & evaluate the performance of these tools

Software Quality Team Leader at Critical Sites

August 2007 - March 2008 (8 months)
* Led the Initiation & managing of the quality team as well as establishing and improving the quality process
* Performed Quality Team leading activities (monitoring, training, planning, estimation, scheduling, execution, progress tracking, status reporting, effort and cost negotiation)
* Proposed & evaluated testing and performance assessment tools.
* Conducted communication with the engagement manager / the project owner & different teams.
* Facilitated and participate in the requirements elicitation & responding to change in our Agile environment
* Participated in building assessment method for quality team evaluation
* Evaluated the performance of the testing team members & communicate the evaluation results

Senior Information Analyst at Hewlett-Packard

December 2005 - August 2007 (1 year 9 months)

* Under general direction, conceptualizes, design, construct, test business & technical information technology solutions through application of appropriate software development life cycle methodology.
* Define scope, plans, and deliverable for the assigned process or project.

* Collect, identifies, and organize detailed user, business & information technology requirements.
* Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction.
* Co-ordinate and collaborate with others in analyzing collected requirements to ensure that plans and targeted solutions meet the organization/customer needs and expectations.
* Conduct, confirms & priorities project plans and deliverable with the organization/customer.
* Initiate and participate in business and information technology solution assessment, implementation, upgrades, enhancement, and conversion.
* Understands and uses appropriate tools to analyze, identify, and resolve business & technical problems.
* Manage team resources assignment and provide consultation, leadership, management
* Applies metrics to monitor performance and measure key project criteria.
* Participate in formal proposals, business case studies & marketing efforts

Software Quality Engineer at ITWorx
January 2003 - November 2005 (2 years 11 months)

* Review the requirements for ambiguity analysis

* Creating the test cases and test scenarios

* Identify test case priority and severity with respect to the client needs

* Review test cases developed by peers in the project team.

* Execute the testing cases & test scripts.

* Log, assign and follow-up on assigned bugs to developers on the tracking tool.

* Analyzing and tracking bug count, closure rate, and rejection rate.

* Participate in developing project test plan

* Save / Tracking all documents on the Configuration Management tool

* Evaluate the risk of sending the project with a certain quality level.


Independent Courses & Trainings
* Reqmaster 40 hours Software Requirements Engineering
* InQuestra The Essential Business Use Case Premier Training
* InQuestra Business Analysis and User Acceptance Testing