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Zena Bou Shaheen, Project Coordinator

Zena Bou Shaheen

Project Coordinator·War Child Holland

Lebanon

Bachelor's degree, Banking & Finance

Work experience

Total years of experience: 6 years, 7 months

Project Coordinator

May 2013 - September 2015

War Child Holland

Beirut, Lebanon

May 2013 - September 2015

I was responsible to handle a project with UNICEF with the Syrian refugees in the north, I was responsible for a budget and a staff to achieve the project and to give the psychosocial support

Company industry:
Personal Care Centers
Job role:
Management

Senior Accountant

June 2011 - October 2012

Malik's Bookshop

Beirut, Lebanon

June 2011 - October 2012

Maliks Bookshop Company provides thousands of items ranging from books, to magazines, to office supplies. During my job in Maliks in the accounting and Customer service department I was responsible for:
• Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.
• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
• Maintains customer confidence and protects operations by keeping financial information confidential.
• Calculates and prepares reimbursement billings and tracks receivables; reconciles monthly accounts receivable.
• Conducts cost studies and implements cost allocation plans.
• Supervise customer services and respond to customer inquiries through phone and email.
• Provides customer additional information or explainsservices

Company industry:
Primary, Prep, & Secondary School
Job role:
Accounting and Auditing

Accountant and Customer Service Representative

September 2008 - December 2011

Salameh Services

Beirut, Lebanon

September 2008 - December 2011

Salameh Services is chain of seven Western Union branches in Lebanon; In addition to money transfer Salameh Services deals with insurance policies, Liban post, selling and recharge mobiles. I was responsible for:

• Entering data concerning purchasing and sales and credits invoices.
• Handle various bookkeeping duties.
• Transfer and receive money through Western Union.
• Selling mobiles and recharges

Company industry:
Business Process Outsourcing (BPO)
Job role:
Accounting and Auditing

Education

Arab Open University

June 2011

June 2011

Bachelor's degree, Banking & Finance

Lebanon

Skills

Accounting
Expert
Accounting
Expert
Phone Skills
Expert
Phone Skills
Expert
Sales Support
Expert
Sales Support
Expert
Negotiation
Expert
Negotiation
Expert
Customer Service
Expert
Customer Service
Expert
Quick Book Accounting system
Expert
Quick Book Accounting system
Expert
Computer skills
Expert
Computer skills
Expert
Microsoft Office Suite
Expert
Microsoft Office Suite
Expert
Accounting
Expert
Accounting
Expert
Phone Skills
Expert
Phone Skills
Expert
Sales Support
Expert
Sales Support
Expert
Negotiation
Expert
Negotiation
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
Soft Skills
Sales and Customer Service training @ Malik's
Sep 2011

Recommendations

Kifah Banna

Aug 2012

Aug 2012

Operations supervisorManager

To Whom It May Concern: This letter is my personal recommendation for Zena Bou Shaheen. Until just recently, I have been Zena's immediate supervisor for part time Job. I found her to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Zena is a take-charge person who is able to present creative ideas and communicate the benefits. She has successfully developed several ways to effectively with us as part time job. Hence we have witness a clear increase in our delivery time, due to her hard work and responsibility. Though she was an asset to our Operations efforts, Zena was also extraordinarily helpful in other areas of the company. In addition to enhancing our company's image by contacting our clients via telephone, since she has a very powerful telephone skills and techniques I highly recommend Zena for employment. She is a team player and would make a great asset to any organization. Sincerely, Kifah Banna Operations Supervisor Potential FZ-LLC Dubai Knowledge Village