Finance Associate
Smith & Nephew
Total years of experience :2 years, 6 Months
Hewlett-Packard Global e-Business Operations PVT Ltd August 2012 - till date
Client: Smith & Nephew (Manufacturing company)
Smith & Nephew plc is a British-based multinational medical equipment manufacturing company
headquartered in London, United Kingdom.
Position: Process Associate.
Team: Account Receivable
Accounts receivable is a legally enforceable claim for payment from a business to its customer/clients for goods supplied and/or services rendered in execution of the customer's order.
Roles and Responsibilities: • Ensure qualitative operation through effective planning, coaching, mentoring, organizing and strong backup structure.
• Consistently achieved all TATs and SLAs set by the clients with strict adherence to Quality parameters.
• Listening to client's calls in PECs and accordingly planning with the team to enhance performance.
• Conducted regular refresher and re-assessment with in the team and ensure that every one is on the same page.
• Reviewing the SOP on periodical basis & doing necessary changes
• Cross utilization within team for the Cash application & other activities
• Performing & reviewing quality checks for the payment processed by the team members.
• Performing reports like Quality status report, GMB Status report, Escalation report, CAPA report & daily allocation report.
Infosys BPO LTD July 2011- March 2012
Client: Cisco Systems, Inc.
Position: Process Executive.
Team: Quote to Cash.
Quote-to-Cash is an information technology term for the integration and automated management of
End-to end business processes on the sell side.
Roles and Responsibilities: • Consistently achieved all TATs and SLAs set by the clients with strict adherence to Quality parameters.
• Tracking the status of the delivery of good & giving the data to the end user's.
• Due to quick learning also Cross trained on another process called RTS (Return to Sender)
• Handling inbound calls & Customers follow ups.
• Keeping customer happy by quick & accurate response to their quires.
Tally ERP, SAP ERP, Sales Force • Rewarded with Star performer award for Q3 2013. • Implemented 4 Kaizens as a part of process improvement and eliminated the idle time involved in the process. • Received positive feedbacks for finding quick resolutions to the issues(Infosys BPO LTD)
Tally ERP, SAP ERP, tele services • Rewarded with Star performer award for Q3 2013. • Implemented 4 Kaizens as a part of process improvement and eliminated the idle time involved in the process. • Received positive feedbacks for finding quick resolutions to the issues(Infosys BPO LTD)