Program Manager
Tahakom
Total years of experience :12 years, 5 Months
o Developing processes that encourage continuous performance improvements.
o Directing and coordinating program activities.
o Motivating and managing the program’s team members.
o Decision making, and conflict resolution and Removing impediments
o Establishing project requirements, priorities, and deadlines.
o Regularly communicate the status of a program to the stakeholders.
o Analyzing program risks and working on strategy with the team.
- PM,
- Scrum Master,
- Business Analysis,
- Data Analysis,
- Design Thinking,
- Leading the activities of the first agile team in STC as a scrum master, this activity such as "Customer
Research, Customer Visit, Call center 909 visit to do call listening, customer validation ... etc", all of
the last exercises to build the best experience for EBU customers for their journeys with STC digital
channels.
- Technical & Business Solution Consulting services.
- M2M/IoT Specialist, Manage all IoT products and services with the implementation team.
- First-line support with the customer.
- Manage the operation and implementation team.
- Present the STC M2M platform to the new customer.
Responsible for managing the project delivery, tracking and reporting the status to management.
SCRUM master of our department.
Responsible for providing functional and non-functional testing of applications and websites for individual projects, ensuring that all services meet business, operational and technical requirements.
Responsible for analysis, design, development and implementation of Enterprise Services for internal/external company projects using Webmethods tools.