ip senior engineer
korek telecom
مجموع سنوات الخبرة :10 years, 11 أشهر
1-take care of the internal peer review of changes and device hardware, software maintenance
and upgrades.
2-Handles the device configuration verification and troubleshooting and actively involves in
internal and external IP projects.
3-Create and maintain accurate network documentation and diagrams, proactively assess the
environment and bring forward solutions to increase network resiliency.
4-MPBN Core network monitoring, expansion and upgrade.
5-IT and Enterprise network health, expansion, optimize, support and troubleshooting.
NMS management such as SolarWinds, NFM-P and Huawei NCE
6-Work and interact with other team members to proactively maintains core network, supports
other departments during network issu
1. Network Switch Subsystem nodes monitoring and troubleshooting and responding for
any new alarms which appear in core nodes and fixing and/or following up to fix the
problem by support.
2. To follow up and troubleshoot the daily core related TT which sent by NOC.
3. To accomplish and take care of the daily health check routines and core backup
procedure.
4. Fault Management - handle and resolve faults that may occur in the network elements
(Radio, Switching), using the existing Network Operations Center (NOC) platform.
5. Following open cases and long outages with related teams.
6. Follow up all project progress related to core site and make sure of smooth
implementation on time with quality and safety environment and report to
management regularly.
7. Following up network provisioning, configuration and upgrading.
8. Assisting and support (BSS, TRX, IP, VAS, IT, CS) and power teams for their onsite
activities.
9. 24/7 on site duty for any help requested by HQ team.
10. Small on-site configurations, fixing and maintaining of the E1 and fiber cables and its
connection to DDF, ODF and Ethernet.
11. Hardware maintenance and board replacement to support all teams.
12. Emergency/urgent configurations of the mobile switches or other devices which need
on site connectivity.
13. Work relation with Core Network, Statistics and OMC teams to coordinate the tasks and
to schedule all NSS actions.
14. Ensures handling, storage, and installation of telecom and power equipment, to the
core switch site to secure timely site delivery of equipment and material.
15. Coordinate between different teams from different departments to ensure the
implementation of projects and works efficiently and in a specific time.
16. Make the necessary documentation of all functional node and equipment with last
update of any expansion or change occurred.
17. Manages and supervises all sub-contractors on site to ensure necessary quality and
progress achieved.
18. Following up and coordinating with government office related-work duties to core site
such as (ITPC, CMC, Municipal Council ...etc.).
19. Ensures handling, storage and installation of telecom and power equipment to the core
switch site to secure timely site delivery of equipment and material.
20. Maintain core site office like site facilities, office equipment, petty cash.
1. Provide rapid response to queries from customers pertaining to technical/
configuration questions.
2. Attend to calls routed from call center while ensuring achievement of customer service
targets in terms of response time and resolution.
3. Ensure that all customer transactions are completed to the satisfaction of the
customers in accordance with service level agreements and ensuring that the
customers are informed on resolution.
4. Assisting customers with various technical issues that range in complexity.
5. Learn thoroughly the specs of the company network, equipment, services and
troubleshoot system related issues.
6. Use efficient analytical skills, access internal database and teamwork to develop
technical solutions related to technical issues.
7. Ability to provide appropriate level of instructions to clients with limited technical
knowledge.
8. Handle Network troubleshooting and fault analysis; hardware troubleshooting and
repair.
9. Take ownership of customer issues reported and see problems through to resolution.
10. Follow standard procedures for proper documentation, reporting and escalation of
unresolved issues to the appropriate internal teams.
11. Provide prompt and accurate feedback to customers providing updates on the progress
of the case.
12. Ensure proper recording and closure of all tickets.
13. Prepare accurate and timely reports.
14. Liaise with NOC teams to resolve customer issues.
15. Ensure that each support case owned is handled as per Service Level Agreement (SLA)
with the highest possible customer satisfaction by setting the right expectations and
fulfilling SLAs.
16. Contribute findings to a common knowledge base and keep it up to date.
17. Gain subject matter expertise in company products and services.
18. On a rotation basis, handle on-call support out of office hours.
19. Ensure that the percentage of customer complaints resolved is maximized in minimum
iterations to
20. Consistently strive to increase customer satisfaction score through timely resolution of
complaints.
21. Ensure reduction in the number of repeat calls by customers.
22. Identify inefficiencies in the current processes and make recommendations to improve
the same.
23. Solve any incident in devices (hang-up, high CPU/memory, misconfiguration), services or connectivity (loss in fiber, loss in wireless link) this includes permanent solutions or
workaround solutions.
24. Utilize knowledge of networking, hardware, and software to diagnose, qualify, and
resolve tickets.
• responsible for managing project delivery and commissioning phase.
• Supervise the subcon to finish telecom equipment installation, foundation construction and so on;
• Provide on-site technical support to solve the technical issue in PSTN network construction;
Support the PM to realize the project target;
• Good communicate with customer to process the project;
• monitoring the engineering quality and safety, planning and monitoring the arrival of materials on sites, handling and reporting site problems, and managing site documents, to ensure the project plan is fulfilled onsite.
• Site acceptance: Inspect materials arriving on sites, supervise concealed construction, and organize a three-party acceptance check according to the quality standards
• verify the site engineering quantity according to the list or change list. Handle unresolved problems, and urge the subcontractors to correct the problems.
• collect and archive the process documents regarding site construction, and collect and archive the proofs for site problems.