HR - Generalist
Amazon Development Centre India Pvt Ltd
Total years of experience :5 years, 2 Months
Organising induction ceremonies and training for new staff.
•Maintaining complete database of the employees.
•Conducting regular meeting to sort out employee issues.
•Conducting stress buster programmes, motivating programmes and extracurricular programmes to improve staff efficiency.
•Maintaining best relations with the employees, understanding their requirements, grievances & sorting out workplace issues.
•Taking care of complete exit formalities and conducting exit interviews.
•Handling the staff incentives.
•Handling all confidential information in a professional manner.
•Managing the day-to-day operations of the HR office.
•Handling employee services and counselling employees.
•Co-ordinate and manage relationship with consultants regarding recruitments.
•Tying up with new vendors in terms of recruitment.
•Handling recruitment process according to the organisation's recruitment plan.
•Sourcing potential candidates through job portals, network and consultants.
•Assisting the HR team in chalking out HR policies in accordance with the management.
•Conducting competency assessment programme half yearly.
•Achievements:
•Designed R&R plan for the entire skill and executed the plan.
•Created and successfully implemented Transportation Plan for employees.
•Organized Post Peak Party for 2014
Customer Service Operations
•Job Responsibilities:
•Handling New Hire Transition Team for the Chat Channel with a span of 25 associates
•Functions as an authority and escalation point for department wide operational procedures.
•Plan and Monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives
•Responsible for auditing to check the chat Quality for the New hire Batch.
•Daily report out to the Management & Training Team with the Auditing Observation and plans for Coaching Opportunities
•Lead a Chat Team of 20 personnel at HYD site.
•Responsible for recruiting, hiring and supervising the personnel’s.
•Plan the work loads, capacity planning, improve quality and department efficiency and maintain the discipline and precautions.
•Involved in Coaching & Performance developmental needs for the associates besides coordinating with the other sites to do the Best Practice Sharing for the improvement of Process Level SLAs
•Designed R&R plan for the entire skill and executed the plan.
•Maintaining quality at or above published standard for skill group.
•Been a part of the Appraisals for the associates along with the Managers.
•Designed Individual Development Plan for associates & SMEs (Subject Matter Expertise) and has put up a follow up mechanism in place to ensure the continuity of the development plan.
•For the Email Skill gets calibrated with the respective Managers with a HR involvement in order to identify the bottom quartiles and design training/Quality materials to coach & mentor the associates by resulting in the improvement of the individuals.
•Designed “Process Map” for the Chat skill.
•Contributes to any overflow work from phones or email as appropriate, and as delegated.
•Designed the “CCR (Contact Coaching Request)” form at a process level in order to coach the associates on a Real time basis as and when we as leaders identifies any error made by the associate. Has put up a documentation form to this process.
Handle all type of Emails sent in and English.
•Contact the Customers regarding their issue sent and responds to their queries and guide them accordingly.
•Handles customer inquiries, follow ups and complaints.
•Handle complicated Calls or advice Level 1 agent with correct answer to be responded to customer.
•Giving first class professional advice, accurate product information, best practical solution and close the deal.
Handled Recruitments & core HR process.
Worked as HR Generalist - handling induction ceremonies, conducting meetings, sorting out employee issues and exit formalities.
Functional areas are - departmental development, organizational development, benefits, compensation, employee relations, training and development and employment.
As a HR Generalist I am responsible for managing all the administration of people related matters
Such as - employee orientation, company employee communication, employee services and counselling, employee safety and welfare, policy development and documentation, organizational and space planning.
Have experience using in built application system.
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