Zia Shaikh

Job Description:
1. End to End sales for the company
2. Selling sales, marketing, business development consulting services to Technology companies based out of USA and India
3. Generating revenue for the company through new clients
4. Cold calling and emailing the prospects in the USA
5. Client meeting & presentations
6. Preparing RFP, RFQ & SOW
7. Planning & Completing successful sales cycles
8. Account Management for the existing clients
9. Planning and implementing marketing campaigns
10. Handling a team of Business Development executives working for IT companies based out of USA and UK
11. Research analysis for Business development
12. Preparing collaterals & Whitepapers to be shared with the prospects
13. Content Syndication & Social Media Marketing
14. Creating & Conducting Webinars for the company

Achievements:

1. Successfully brought business and developed a team of 50 Business developments executives catering to different clients (IT Companies)
2. Successful achieved revenue targets for all the quarters
3. Successful marketing campaigns across US region
4. Worked with clients like Symantec, Cisco, EMC & ITC InfoTech

Sr. Business Development Executive
1. Assigned to one of the client account for Business development
2. Selling technology solutions & services
3. Research analysis for Business development
4. Cold calling the prospects in the USA
5. Conducting the first level Introductory call & Presentations
6. Preparing the RFP & RFQ
7. Preparing the quarterly analysis for Sales team
8. Driving revenue for the company

Team Leader Business Development
1. Handling a team of 30 to 50 Business Development executives selling technology solutions & services for IT companies based of USA, UK, Australia & Germany
2. Reporting to the Manager Operations business development
3. Plan and implement Sales & Business development program, strategies for all the clients
4. Preparing analytical report for each of the clients
5. Client reporting weekly & monthly
6. Recruit and train new talent in the team
7. Client satisfaction and retention
8. Extending the contracts & up-selling to the existing clients
9. In charge of conducting the training program for the employees


Manager Business Development Operations
1. Handling a team of 100 to 150 business development Executives
2. Client reporting weekly & monthly
3. Client satisfaction and retention
4. Account Management
5. Reporting to the C-Level
6. Heading the training team
7. Planning & Implementing strategies for the operations team
8. Driving client & Employee retention
9. Maintaining quality across the delivery team
10. New Campaign kickoff along with the clients
11. Creating growth paths for the employees


Achievements:
1. Worked with the top Fortune 500 companies of USA
2. Closed deal for the client with a top airlines - Continental Airlines
3. Closed deal for the client with retail giant Walmart
4. Generated revenue for clients across the team
5. Contributed instrumentally in growing the company from 20 to 300 employees handling more than 20 clients concurrently
6. Based on the consistent performance promoted as a Team Leader Business development & then to Manager Business development operations
7. Successfully created a training program & a training department
8. Successfully created a Quality team
9. Successfully created an HR team for recruitment
10. Help the company growth by training new talents and internal promotions
11. Added to the company revenue by 10% through client renewals & retentions
12. Client satisfaction above 90% across different clients.

Job Description:

1. Customer service and support for one of the client Delta Airlines
2. Working for General sales & Skymiles for Delta Airlines in USA
3. Fare inquiries for travel from US residents
4. Ticket issuing & reissuing for passenger travelling through Delta Airlines
5. Assisting the travelling passengers with hotels & Car rentals

Achievements:
1. Consistent among the top 5 ranking Associates for the entire work Tenure
2. Promoted as a Soft skills trainer

1. Attending customer service calls For TATA Telecommunications
2. Resolving customer queries related to the billing or Network

Achievements:

Certificate of Excellence for Outstanding Performance, Nov 04
Award of Excellence for Consistent Performance, Jan 05
Award of Excellence for Consistent Performance, Mar 05
Wow award for Quality achieving 96% call quality with 0% error, May 05

1. Attending customer service calls For Airtel Telecommunications
2. Resolving customer queries related to the billing or Network
3. Mentoring a team of 5 during the night shift for completing customer service requests

Achievements: Rewarded as the performer of the month award for April 04 & June 04