Admin & Customer Services Executive
Abu Dhabi Entertainment Company LLC
Total years of experience :10 years, 8 Months
Manage the delivery of ADEC customer service and ticketing operations, systems and integrations
delivered via phone, and in-person in accordance with the customer service charter.
• Manage and maintain ticketing (POS) policies, procedures and reports.
• Prepare daily, weekly and monthly sales and operation reports for the management review and
suggestion.
• Prepare timesheet for all the staff and send to HR team after manager approval.
• Handling all the customer complaints/inquiries and suggestion with customer services soft skills.
• Always maintain professionalism and follow standards as outlined in the Employee Handbook or
relevant document.
• Manage communication to ensure the team is well informed and abreast of changes and updates.
• Follow direction as given by senior team members.
• Respect for the work environment, each other, and all stakeholders.
• Provide accurate, valid and complete information by using the right methods/tool.
• Foster a collaborative team environment where creativity, suggestions and ideas are actively
encouraged.
• Punctual to all work-related events including but not limited to start time, meetings and onsite work.
• Tracking and maintaining inventory by using the inventory management module in IFS system.
• Prepare, generate, and file financial inventory reports; review reports monthly with management.
• Coordinates periodic safety inspections and testing of any specialized piece of utility equipment.
• Organizes and maintains the inventory floor area to ensure efficient material storage, handling and maintains labelling systems on the stock items.
• Perform logistic data analysis, identify glitches, and improve performance.
• Maintain records of all internal or external assets/material movement for client and contractors.
• Prepare PR and follow up with procurement for issuance of PO to the supplier.
• Ability to manage multiple activities in a deadline-oriented environment; highly organized, flexible and rigorous attention to detail.
• Enter purchase details (vendor’s information, invoices and pricing) into internal databases.
• Ensure all assets are recorded and barcoded in the asset register.
Deliver world class customer service and build customer satisfaction and loyalty at official helpline 111.
Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
I am very self motivated and quick learner