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Ziad El Tawil, Sales Operations Manager

Ziad El Tawil

Sales Operations Manager·Saudi International Travel Company

Saudi Arabia

Diploma, TS in Mechanical Industry

Work experience

Total years of experience: 19 years, 9 months

Sales Operations Manager

March 2023 - Present

Saudi International Travel Company

Riyadh, Saudi Arabia

March 2023 - Present

• Conduct tenders analysis, assess and approve the companys financial capability to undertake it, submit the quotation, and organize the team with assigned tasks
• Analyzing individual performance within the sales team to identify areas for improvement
• Identified customers and sales opportunities through detailed analysis of sales data and trends
• Establishing, communicating, and rewarding clear and achievable goals
• Defining comprehensive project plans outlining tasks, timelines, resources, and milestones
• Estimating project costs and allocating resources efficiently to maximize outcomes
• Identifying potential risks and developing mitigation strategies to ensure project success
• Determining stakeholder needs and maintaining regular communication to ensure project alignment
• Developing a strategy for regular updates, stakeholders and project team communication

Company industry:
Airlines

Sales Operations Manger

February 2023 - Present

Saudi International Travel Company

Riyadh, Saudi Arabia

February 2023 - Present

• Analyzing individual performance within the sales team to identify strengths and areas for improvement.
• Developing and implementing effective sales processes for teams, specialists, and other representatives.
• Identified customers and sales opportunities through detailed analysis of sales data and consumer trends.
• Establishing, communicating, and rewarding clear and achievable goals.
• Defining project objectives, deliverables, and boundaries to ensure alignment and focus.
• Creating comprehensive project plans outlining tasks, timelines, resources, and milestones.
• Estimating project costs and allocating resources efficiently to maximize outcomes .
• Identifying potential risks and developing mitigation strategies to ensure project success .
• Determining stakeholder needs and maintaining regular communication to ensure project alignment.
• Developing a strategy for regular updates and communication among stakeholders and the project team.
• Assigning roles and responsibilities to team members to ensure clarity and accountability.

Company industry:
Travel Agency

Operations Manager

September 2019 - March 2023

Saudi International Travel Company

Riyadh, Saudi Arabia

September 2019 - March 2023

• Ensured timely and budget- compliant execution of operational activities
• Managed the accounts payable and accounts receivable departments
• Monitored staffing need and facilitated the hiring process as required
• Enhanced company capacity by optimizing existing process and procedures

Company industry:
Airlines

Marketing Officer

September 2015 - August 2019

Saudi International Travel Company

Riyadh, Saudi Arabia

September 2015 - August 2019

• Directed overall facility operations, delegation tasks to staff in cleaning, maintenance, and IT
• Administered payroll and work schedule creation
• Managed inventory to ensure the availability of essential supplies
• Engaged with customers and gathered feedback to improve service quality

Company industry:
Airlines

Business Development Consultant

May 2015 - August 2015

GLOBAL S

Beirut, Lebanon

May 2015 - August 2015

• Responsible for the overall operations in the facility including assigning tasks to the staff (Cleaners, Laundry, maintenance, IT).
• Setting the working hours and payroll for all the staff working in the facility.
3. Taking care of the maintenance and the appearance of the facility inside and outside.
• Managing the stock and insuring the availability of all necessary items.
• Taking feedback from customers and greeting them.

Company industry:
Facilities & Property Management

Restaurant Supervisor

May 2012 - March 2015

La Crêpe Dorée

Jeddah, Saudi Arabia

May 2012 - March 2015

• Responsible for the overall operations in the restaurant including assigning tasks to the staff (Crepe Makers, Barista, Waiters, Cleaners, Cook).
• Setting the working hours and payroll for all the staff working in the restaurant.
• Taking care of the maintenance and the appearance of the restaurant inside and outside.
• Managing the stock and insuring the availability of all necessary items.
• Keeping knowledge of all the tasks done by the staff in order to cover in case of
emergencies.
• Taking feedback from customers and greeting them.
• Preparing the Profit and Loss statement while monitoring the revenues and expenses to achieve profitability then communicate the results with the top management.

Company industry:
Catering, Food Service, & Restaurant

Supervisor

May 2012 - March 2015

La Crêpe Dorée

Jeddah, Saudi Arabia

May 2012 - March 2015

• Served as acting Manager
• Scheduled restaurant staff and delegated tasks efficiently
• Oversaw the hiring, training, and management of restaurant staff
• Managed ordering of food and supplies
• Supervised the preparation, presentation, and delivery of food and beverages

Company industry:
Catering, Food Service, & Restaurant

Travel Services Specialist

August 2006 - April 2012

Al Walidan Travel Company

Beirut, Lebanon

August 2006 - April 2012

• Handled Airline tickets, hotel and car reservations
• Coordinated VIP customer services and travel trips, from marketing, planning, till execution

Company industry:
Travel Agency

Education

Bir Hasan Technical Institute

September 2024

September 2024

Diploma, TS in Mechanical Industry

Lebanon

AMILIEH TECHNICAL INSTITUTE

January 2024

January 2024

Bachelor's degree, LT in Mechanical Industry

Lebanon

Bir Hasan Technical Institute

January 2012

January 2012

Diploma, TS in Mechanical Engineering

Lebanon

AMILIEH TECHNICAL INSTITUTE

January 2010

January 2010

Bachelor's degree, LT in Mechanical Engineering

Lebanon

Skills

Spirit
Expert
Spirit
Expert
Staff Supervision
Intermediate
Staff Supervision
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
ACCOUNTS PAYABLE
Expert
ACCOUNTS PAYABLE
Expert
ACCOUNTS RECEIVABLE
Expert
ACCOUNTS RECEIVABLE
Expert
ACTING
Expert
ACTING
Expert
FACILITY OPERATIONS
Expert
FACILITY OPERATIONS
Expert
SALES
Expert
SALES
Expert
MITIGATION
Expert
MITIGATION
Expert
ACCOUNTABILITY
Expert
ACCOUNTABILITY
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING CONCEPTS
Expert
MARKETING CONCEPTS
Expert
MILESTONES (PROJECT MANAGEMENT)
Expert
MILESTONES (PROJECT MANAGEMENT)
Expert
Leadership
Intermediate
Leadership
Intermediate
Microsoft Office (Word, Excel, PowerPoint)
Expert
Microsoft Office (Word, Excel, PowerPoint)
Expert
Restaurant Management
Intermediate
Restaurant Management
Intermediate
Customer Service
Expert
Customer Service
Expert
Sales & Marketing
Intermediate
Sales & Marketing
Intermediate
Self Motivated
Intermediate
Self Motivated
Intermediate
Advanced Typing Skills
Intermediate
Advanced Typing Skills
Intermediate
Leadership Skills
Intermediate
Leadership Skills
Intermediate
Team Work
Expert
Team Work
Expert
Organization Skills
Intermediate
Organization Skills
Intermediate
Amadeus
Intermediate
Amadeus
Intermediate
Spirit
Expert
Spirit
Expert

Languages

English

Intermediate

Arabic

Native Speaker

French

Intermediate

Training and Certifications

Certifications
Travel Specialist

Training
Booking Flight
Amadeus Achievement Certificate
Oct 2015
Show credentials

Hobbies and interests

Interested in reading and surfing the web, my favorite sports are swimming, soccer and volleyball.