Sales Operations Manager
Saudi International Travel Company
Total years of experience :15 years, 7 Months
*Reporting directly to the Sales & Marketing Director.
*Supervise Creative Team, Product / Operations Team / Marketing Team and Sales Team.
*Ensure the authenticity of the context and content of the packages made by Creative and Operations Team.
*Handling Social Media (Facebook, Twitter and Instagram).
*Communicate with partners to propose and sell Promotional and Advertising Joint Campaigns.
*Identifying marketing opportunities by identifying consumer requirements, defining market, competitor’s share, competitor’s strengths and weaknesses.
*Improving product marketability and profitability by researching, identifying and capitalizing on market opportunities; improving product packaging and coordinating new product development.
*Covering Medias to promote Aldawleyah & partners (Social Media, Radio, In Mall LED and Newspaper).
*Administer such legal documents pertinent to promotional campaigns and such other documents correlates to Sales and Marketing.
*Perform as Public Relations Officer (attend the prospective clients, suppliers, etc...).
*Protecting organization’s value by keeping information confidential.
*Arranging full package for groups to attend Business Meetings, seminars and conferences which includes:
- Flight Tickets
- Ground Transportation
- Hotel Accommodation
- Meeting Room booking with all necessary requested equipment
- Tickets for the desired attending
- City Tours
- Restaurants Bookings, etc…
1. Responsible for the overall operations in the facility including assigning tasks to the staff (Cleaners, Laundry, maintenance, IT).
2. Setting the working hours and payroll for all the staff working in the facility.
3. Taking care of the maintenance and the appearance of the facility inside and outside.
4. Managing the stock and insuring the availability of all necessary items.
5. Taking feedback from customers and greeting them.
*Responsible for the overall operations in the restaurant including assigning tasks to the staff (Crepe Makers, Barista, Cook, Waiters and Cleaners).
*Setting the working hours and payroll for all the staff working in the restaurant.
*Taking care of the maintenance and the appearance of the restaurant inside and outside.
*Managing the stock and insuring the availability of all necessary items.
*Keeping knowledge of all the tasks done by the staff in order to cover in case of emergencies.
*Taking feedback from customers and greeting them.
*Preparing the Profit and Loss statement while monitoring the revenues and expenses to achieve
profitability then communicate the results with the top management.
* Hotel booking and car rental services.
* Ticketing Agent (Issue - Re-issue - Refund)
* Travel agent.
* Handling VIP clients and arranging special tours as per their needs.
