Ziad Helmy

* Ensure appropriate service is constantly given to all customers.
* Ensure the quality of delivering consumer and enterprise customer service activities.
* Handling variance reports and taking corrective and preventive actions.
* Handling the cash end of day processes and delivering
* Adherence to all cash operation policies & procedures.
* Delivery of all the assigned tasks on time.
* Improve shop visit report result.
* Follow up the merchandising team.
* Ensure that Mobinil culture are properly communicated & put in action.

* Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
* Attracts potential customers by answering product and service questions.
* Suggesting information about other products and services.
* Introduce Mobinil value added services and products.
* Handle escalation inbox
* Member of the briefing team.
* Joined First Class department (High Value Segment)

Handle computer technical issues and network issues and the company's product's training and it's technicalities.