Healthcare Information System Engineer
Gulf House Medical System
Total years of experience :7 years, 9 Months
• Administering Microsoft 365, overseeing user accounts, email configurations, SharePoint, and Teams collaboration.
• Managing company websites, ensuring uptime, performance optimization, and content management. • Handling firewall administration using Sophos Firewall, including configuration, monitoring, and
troubleshooting.
• Administering Windows Server 2019 environment, including Active Directory management, group
policy implementation, and server maintenance.
• Managing and configuring the ERP system (PACT), ensuring smooth operation, customization, and user
training.
• Configuring Healthcare Information Systems (HIS) hosted in AWS, including setup, integration, and
maintenance of various modules.
• Led sales efforts for healthcare IT products, specializing in HIS systems, LIS, surgical monitors,
operation theatre integration.
• Developed and maintained relationships with healthcare professionals and organizations to identify
sales opportunities and understand market needs.
• Provided product demonstrations, consultations, and technical support to clients, ensuring effective
implementation of solutions.
• Collaborated with vendors, partners, and internal teams to stay updated on industry trends and
competitive offerings.
NISHA CLOTHING INDUSTRIES, SPC - BAHRAIN
• Sole administrator and support for everything IT related.
• Managed LAN and WAN network infrastructures.
• Configured SonicWALL VPN client to allow remote access.
• Resolved various software and hardware issues.
• Provided high level administrative support and developed a strategy to monitor maintenance.
• Installed and configured various devices like printers, embroidery machines and CCTV cameras.
• Responsible for budgeting, maintaining maintenance contracts, and IT purchasing.
• Manage Traq, server system for life-cycle management.
• Serve as the first point of contact for users seeking technical assistance L3.
• Worked with ticketing tools like Salesforce, Service Now.
• Managed and updated tickets in incident management tool HP SM9.
• Exchange Server, Proxy servers, Network Printers and FTP.
• Troubleshooting issues with network to ensure it is running efficiently and avoids all potential future problems.
• Perform remote troubleshooting through diagnostic techniques in iOS, Android for server applications.
• Provide accurate information on IT products or services.