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Zishan Pangarkar, Supply Chain Logistics Partner

Zishan Pangarkar

Supply Chain Logistics Partner·Maersk Line

India

Master's degree, Operation Management

Work experience

Total years of experience: 11 years, 2 months

Supply Chain Logistics Partner

January 2024 - Present

Maersk Line

Navi Mumbai, India

January 2024 - Present

• Oversaw the full lifecycle of Inland & Intermodal logistics solutions, ensuring exceptional service delivery.
• Acted as the escalation point for complex logistics issues, collaborating cross-functionally to enhance customer satisfaction.
• Analyzed data to identify trends and proactively resolve complaints, driving continuous improvement in logistics operations.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Customer Success Partner

June 2022 - December 2023

Maersk Line

Navi Mumbai, India

June 2022 - December 2023

• Led a team in managing old/used container sales operations, focusing on enhancing customer experience and streamlining the sales cycle.
• Identified and addressed process bottlenecks, implementing automation and lean improvements to enhance efficiency.
• Handled financial management for key client accounts, optimizing billing accuracy and reducing invoicing and collection times.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Sales Operations Expert

March 2020 - June 2022

Maersk Line

Navi Mumbai, India

March 2020 - June 2022

• Managed sales capacity, order fulfilment, and inventory to ensure efficiency and profitability.

• Designed and implemented improved sales processes and workflows, using data to set productivity targets and optimize resources.

• Developed and executed sales strategies, including pricing and cost estimates, aligned with customer needs and LEAN principles
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Process Expert

May 2019 - February 2020

Maersk Line

Navi Mumbai, India

May 2019 - February 2020

• Managed end-to-end logistics operations, including warehousing and vendor management, ensuring compliance with SOPs and KPIs.

• Analyzed and reported on operational data to resolve issues and recommend process improvements for better customer satisfaction.

• Coordinated with IT and operations teams to address technical problems, manage inventory, and execute logistics plans.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Senior Associate

May 2017 - April 2019

Maersk Line

Navi Mumbai, India

May 2017 - April 2019

• Coordinated with sales managers to manage customer accounts, payment terms, and timely order releases.

• Oversaw SAP billing and payment processes while onboarding new customers on the company platform.

• Supported customer service with query resolution, post-booking file management, and proactive communication.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Customer Service Associate

December 2014 - November 2016

Alfa Soft Solutions

Pune, India

December 2014 - November 2016

• Prepared documents and managed finance activities

• Handled escalation calls and resolved complaints within TATs

• Ensured compliance with SLAs and persuaded customers to increase sales
Company industry:
Business Support Services
Job role:
Support Services

Education

Great Lakes Institute of Management

February 2022

February 2022

Master's degree, Operation Management

India

Post Graduation in Operation Management

Savitribai Phule Pune University

January 2017

January 2017

Bachelor's degree, Finance

India

GPA (percentage): 65%

GPA (percentage): 65%

Skills

Process Optimization
Expert
Process Optimization
Expert
Data Analysis
Expert
Data Analysis
Expert
Stakeholder Management
Expert
Stakeholder Management
Expert
Agile Project Management
Expert
Agile Project Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Communication
Expert
Communication
Expert
Customer Relationship
Expert
Customer Relationship
Expert
Leadership
Expert
Leadership
Expert
People Management
Expert
People Management
Expert
Negotiation
Expert
Negotiation
Expert
Financial Acumen
Expert
Financial Acumen
Expert
Supply Chain
Expert
Supply Chain
Expert
SAP
Expert
SAP
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Project Management
Expert
Project Management
Expert
Logistics
Expert
Logistics
Expert
Procurement
Expert
Procurement
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Logistics Management
Expert
Logistics Management
Expert

Social profiles

Languages

English

Expert

Urdu

Native Speaker

Hindi

Expert

Training and Certifications

Training
Product Management: Building a Product Roadmap
Skillsoft
May 2024
Generative AI into Everyday Business
Skillsoft
May 2023
Agile Project Management
Google
Jun 2023

Hobbies and interests

Bike Riding