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Ziyaad Floris, IT Support Technician

Ziyaad Floris

IT Support Technician·Rawson Residential Franchises

South Africa

High school or equivalent, Senior certificate

Work experience

Total years of experience: 13 years, 11 months

IT Support Technician

August 2014 - Present

Rawson Residential Franchises

Cape Town, South Africa •Hybrid

August 2014 - Present

• Provide daily IT support to staff and franchise offices across multiple
locations.
• Troubleshoot and resolve hardware, software, networking, and
connectivity issues.
• Administer Google Workspace including user provisioning,
permissions, and security management.
• Support Microsoft 365 environments and user accounts.
• Configure and maintain printers, scanners, and office hardware.
• Provide remote support using remote assistance tools.
• Support HubSpot, Crisp, HelpScout, and PayFast integrated
systems.
• Manage telephony and communication systems.
• Maintain access control systems using Atom software.
• Monitor server room operations, backups, and system uptime.
• Provide executive and boardroom IT support.
• Assist with onboarding and offboarding of staff.
• Maintain technical documentation and operational reports.
• Coordinate with third-party vendors and service providers.
Company industry:
Real Estate
Job role:
Information Technology

IT SUPPORT

January 2014 - Present

RAWSON RESIDENTIAL FRANCHISES (Pty) Ltd

Cape Town, South Africa

January 2014 - Present

• Successfully set up and configured printers, ensuring seamless connectivity and optimal performance for users.
• Managed Google Workspace, enhancing collaboration and productivity across teams through effective administration.
• Oversaw network management, troubleshooting connectivity issues, and ensuring a stable and secure environment.
• Administered CCTV systems, implementing security protocols to safeguard company assets.
• Installed and configured telephones, streamlining communication processes for staff.
• Provided comprehensive PC and laptop setup, ensuring all devices were user-ready and equipped with necessary software.
• Delivered exceptional IT support, fostering a responsive and customer-focused service environment.
Company industry:
Real Estate
Job role:
Information Technology

CUSTOMER

October 2012 - January 2013

TELEPERFORMANCE ( Call Centre)

Cape Town, South Africa

October 2012 - January 2013

• Provided exceptional technical support to customers, ensuring timely resolution of IT issues.
• Assisted in troubleshooting hardware and software problems, enhancing overall user experience.
• Managed customer inquiries with a focus on delivering outstanding service and support.
• Collaborated with cross-functional teams to streamline IT processes and improve efficiency.
• Documented support interactions and solutions, contributing to a comprehensive knowledge base.
• Demonstrated strong communication skills, effectively guiding users through technical challenges.
• Maintained a positive relationship with clients, fostering trust and satisfaction in IT services.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

ADMIN/ ALL ROUNDER

February 2009 - June 2009

EXCITE TAXIS

Cape Town, South Africa

February 2009 - June 2009

• Provided comprehensive administrative support, ensuring smooth operations in a fast-paced environment.
• Managed payment processing efficiently, contributing to timely financial transactions.
• Assisted in troubleshooting basic IT issues, enhancing customer satisfaction and support.
• Developed strong organizational skills while handling multiple tasks, including data entry and documentation.
• Collaborated with team members to streamline processes and improve overall workflow.
• Demonstrated adaptability by quickly learning new systems and procedures to meet business needs.
• Engaged with customers to resolve inquiries, fostering positive relationships and enhancing service delivery.
Company industry:
Automotive Dealership & Distributor
Job role:
Logistics and Transportation

Admin / All Rounder

January 2009 - January 2009

Excite Taxis

Cape Town, South Africa

January 2009 - January 2009

During a challenging economic period, I focused on gaining practical
work experience through various freelance and contract-based roles
while completing my high school education. Over this period, I
developed strong adaptability, work ethic, and interpersonal skills
through hands-on experience in electrical assistance, construction
support, painting projects, and sales.

Additionally, I worked as a where I promoted and sold educational books to schools,
strengthening my communication, customer service, and relationship
building abilities.014
Company industry:
Automotive Dealership & Distributor

ACCOUNTANT CLERK

June 2008 - December 2008

MEDIA24

Cape Town, South Africa

June 2008 - December 2008

• Provided administrative support in a fast-paced accounting environment, ensuring timely and accurate processing of financial data.
• Developed strong problem-solving skills by addressing client inquiries and resolving discrepancies efficiently.
• Collaborated with cross-functional teams to streamline processes, enhancing overall operational efficiency.
• Gained experience in technical troubleshooting, assisting with software and hardware issues for internal systems.
• Utilized customer service skills to maintain positive relationships with clients, ensuring satisfaction and retention.
• Demonstrated adaptability by transitioning between accounting tasks and technical support duties as needed.
• Committed to continuous learning in IT support, seeking to leverage accounting experience in a technical support role.
Company industry:
Publishing
Job role:
Administration

Education

Spine Road High School

May 2011

May 2011

High school or equivalent, Senior certificate

South Africa

Passed Grade 12

Spine Road High School

January 2011

January 2011

High school or equivalent, National Senior Certificate

South Africa

Spine Road High School

March 2010

March 2010

High school or equivalent, N/A

South Africa

completed national senior certificate

Skills

Customer Service Skills

Expert

Microsoft Outlook

Expert

System Administration

Expert

IT Technical Support

Expert

IT

Expert

Gsuite, Microsoft, Problem Solving, Communication, Team Player etc

Expert

computer hardware troubleshooting

Expert

system administration

Expert

outlook

Expert

windows 7

Expert

GSuite

Expert

office work

Expert

Microsoft Office

Expert

IT Technical Support

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

DETAIL ORIENTED

Intermediate

ENTHUSIASM

Intermediate

PROACTIVITY

Intermediate

COMPUTER LITERACY

Intermediate

CONSTRUCTIVE FEEDBACK

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

RISK AWARENESS

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

DIPLOMACY

Intermediate

Technical Support

Intermediate

Desktop Support

Intermediate

Customer Service

Expert

Administration

Intermediate

Printer setup

Intermediate

Network Management

Intermediate

BUSINESS OPERATIONS

Intermediate

DELIVERY FOCUSED

Intermediate

GOOGLE WORKSPACE

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INFRASTRUCTURE MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

MICROSOFT 365

Intermediate

PROFESSIONAL NETWORKING

Intermediate

Social profiles

Languages

Afrikaans

Expert

English

Native Speaker

Training and Certifications

Certifications
TEFL Certification
CompTIA A+
CompTIA Network+
A+ 220-1001 &
N+ N10-008
CompTIA N+ N10-008
Aug 2022
Comptia A+ 220-1001 & 220-1002
Feb 2022

Hobbies and interests

programmes
Hockey
Chess,
Table Tennis,
Rugby,
Football,
Swimming,
chess, table tennis, swimming, singing, reading