Customer Service Representative
ooredoo Qatar
Total years of experience :11 years, 3 Months
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every
customer.
Making outgoing calls to customers to provide further information
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet
performance benchmarks.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term
business relationships.
Updated customer accounts, addresses and contact information within call management databases.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained strong call control and quickly worked through scripts to address problems
Communicated with customers through various channels.
Acknowledged and resolved customer complaints.
Processed orders, forms, applications, and requests.
Kept records of customer interactions, transactions, comments, and complaint Communicated and coordinated
with colleagues as necessary.
Initiating sales with potential customers over the phone.
Asking questions to engage customers and keep the conversation going.
Listening to the customers' needs to generate repeat sales.
Gathering and documenting customer information, payment methods, purchases, and
reactions to products.
Keeping up to date on all products and informing customers of new products.
Answering customers' questions on the products.
Meeting sales quotas. Maintaining financial accounts by processing customer adjustments.
Recommending potential products or services to management by collecting customer
information and analyzing customer needs.
Preparing product or service reports by collecting and analyzing customer information.
Contributing to team effort by accomplishing related results as needed.
Communicating with customers to resolve issues or concerns regarding products or
accounts, such as opening new accounts or transferring funds between accounts.
Processing transactions such as deposits, withdrawals, or loan payments on behalf
of customers.
Processing wire transfers and other complex transactions.
Reviewing account statements and other financial documents to ensure accuracy of
entries.
Performing cash handling duties, such as processing payments from customers
using automated teller machines (ATMs) or hand-held devices.
Providing information about bank products and services to potential clients.
Processing account transactions such as deposits, withdrawals, or loan payments
on behalf of customers.
Responding to inquiries about account balances and other general customer service
inquiries.
Maintaining accurate records of account activity and transactions to ensure
compliance with industry standards and regulations.