Income Auditor
Swiss International Hotels & Resorts
Total years of experience :6 years, 11 Months
Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports.
Ensuring that daily revenues and settlements are in balance.
Follow-up on errors and discrepancies.
Verify the balance of all interface postings to ensure all revenues have been posted.
Review housekeeping discrepancy reports and file in the daily operations package.
Review and balance rebates, paid outs and miscellaneous charges to the PMS.
Ensuring all miscellaneous/allowance/paid/house charges are approved and complete with adequate
explanations
Review F&B voids to verify authorization and adequate back up information.
F&B void reports filing in the daily operations package.
Verifying all negative postings, all rate variances, and all F&B Discount reports.
Negative posting report filing in the daily operations package.
Managed invoicing and payment processing operations.
Handled incoming company payments including card payments over the phone with exceptional accuracy. Handled account payments and provided information regarding outstanding balances.
Created an improved filing system to maintain secure client data.
Successfully handled complaints and account amendments, compiling billed data consumption reports,
billing performance reports,
Monitored outstanding invoices and performed collections duties.
Processed payment via telephone and in person with a focus on accuracy and efficiency.
Successfully handled complaints and account amendments, compiling billed data consumption reports,
billing performance reports,
Reconciled past-due accounts achieving a 70% reduction in outstanding invoices.
Collected data to complete detailed financial reports for stakeholders and management.
Processed payment via telephone and in person with a focus on accuracy and efficiency. Created improved filing system to maintain secure client data.
Balanced hotel accounts and resolved discrepancies.
Ensured the highest standards of hotel security by conducting night patrols and security checks,
promptly reporting irregularities to Financial Controller for immediate resolution.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information, and
guest concerns.
Handled tasks and responsibilities for front office employees when the team was understaffed.
Handled all duties and tasks for the night manager and concierge when those individuals were
unavailable.
Ran daily, weekly and monthly reports to close the day and meet objectives.
Supervised front desk operations to ensure that all guests received superior customer service from hotel
employees.
Followed company security and check-in policies and procedures, and reported suspicious activity to the
general manager.
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Identified and corrected discrepancies in guest billing and booking transactions.
Monitored outstanding invoices and performed collections duties.
Verified all negative postings, all rate variances, and all F&B Discount reports.
Managed invoicing and payment processing operations
