Retail Operations-Supply Chain-Trainings
Unze London
Total years of experience :22 years, 6 Months
Retail Learning Hub created with the VISION of reshaping Learning & Development industry with new professional standards. RLH is offering Business Solutions for professionals & Entrepreneurs. Also wants to improve Economic Performance & Human Development.
Al Ghani Fabrics
• Making feasibility reports before opening retail stores
• Identifying new sites & dealing with brokers & realtor for finalization
• Planning & opening new stores, merchandise planning, display, pricing, customers
• Store excellence drive & cost controlling
• Product hunting-sourcing-purchasing-logistics-selling-analytics
• Experience in Retail Operations, Sales Process, Training & Supply Chain
• Working experience on Skill Sets & SOPs & Manuals
• People Development & Retail business launching & up-gradation!
• Digital & Social Media Practitioner, SEO Understanding & Free Lancer
• Managing Online Sales of accessories & cosmetics
• Monthly, Quarterly, Yearly budget preparations
• Making feasibility reports before opening retail stores
Cambridge Garments: Zeen Stores
• Managing stand alone, mall & franchisee store’s operations
• Driving business towards growth with processes.
• Monitoring Inventory level (capacity vs sales), stock movement, merging plan & weekend covers.
• Executing & implementing store operational excellence plan / store operations manual.
• Looking after VM of the retail stores & guiding core values of the brand to retail teams.
• Driving commercial aspect and support in new store openings & important weekends & seasonal offers
• Monitoring audits, reviewing results & facilitating training workshops on customer satisfaction, product knowledge etc.
• Coaching & mentoring ASMs, SMs & retail teams on day to day store operational implications, hurdles & solutions.
• Delivering highest level of customer service through teams, contributing to the administrative and technical assessment
of the store managers & area sales managers
• Formulating & executing staff development plan, customer engagement plan & studying competitor’s strategies
• Identifying potential market areas for expansion & growth
As Sales & Operations Manager-Area-Outfitters & Ethnic
• Handling retail stores operations for A grade channel stores & factory outlet completely
• Hiring & training store teams to deliver maximum results & productivity
• Leading & driving operational excellence initiatives & implementation
• Worked & lead on inventory management & drive controls by adopting proactive approach
• Highly focused in implementation of processes at cash desks, entrances, back store & sale floor.
• Fully involved in Standards/VM of the stores & highly engaged teams to maintain the standards.
• Encouraged Best practices at stores & explored new practices
• Extra ordinary sale on WHITE FRIDAY promotion 8.4 million in (2017) & 9.2 million in (2018) @ first day at Emporium Mall.
Concept Manager-Retail Operations Max
Responsible for overseeing stores by managing top line sales & operations, controlling expenses & manpower budgets, while handling personal issues, accounting, visual merchandising, stock level control.
Monitoring stock loss action plan & preparing pre & post shrinkage action plan.
Leading the retail by monitoring brand growth (sales, profitability and other) ensuring proper implementation of the strategy, and recommending new tools and means to grow the business
Providing the highest level of customer service thru the teams, contribute to the administrative and technical assessment of the store managers & area managers.
Leading & handling staff development plan & customer engagement plan
Managing & driving commercial aspect & conducting keen competitor’s analysis.
Monitoring retail audits, reviewing results & facilitating training workshops.
Driving LFL science in stores & cost control management.
Handling multiple stores covering 90659 sq. ft. area.
Handling around 150 sales team consisting of VMs, SMs, ASMs, Supervisors & Cash Operations teams & Department Managers. as well as 26 people of Housekeeping & security agencies.
Monthly sales budget of 10 million dirham for four stores.
Categories are Apparels (Mens/Kids/Ladies/Lingerie) Toys/Home/Footwear/Accessories/ Cosmetics.
To maximize stores contribution through exploiting every opportunity to drive sales. Leads by example to reduce stock loss, maximize merchandising opportunities & maintain cost controls. Delivers high level of motivation & development of team members & ensures individual & store compliance with all company regulations & procedures.
To lead stores teams to achieve their sales targets, shrinkage targets & control operational costs in order to meet the business plan.
Actively uses sales information to make business decisions regarding merchandise & scheduling of management and to maximize sales opportunities through commerciality and outstanding customer services.
Handling multiple projects like People development plans, Store touch point’s project & Back store management using as a profit center instead of cost center.
Proven Job Roles MANAGER RETAIL OPERATIONS & RETAIL MANAGER PAKISTAN
Handled 10 stores & opening of 6 retail stores in Cambridge Brand & also in Diners Brand opening of 5 retail stores..
Also had interaction with wholesaler & dealers for the same above brands plus converting the same business from dealer to franchise & company owned operated stores..
Provide retail & merchandising expertise to stores including selling methods & techniques, handling promotions & events
Minimizing inventory, mark down & stock out costs yet increasing service levels in all assigned stores.
Increasing control over inventory & finances through use of technology & better human resources management.
Responsible for staff training as well as personal grooming as well as visual merchandising of all the assigned stores.
Effective communication with maximum productivity of staff forecasting, warehousing, transport, stocks outs, markdowns, category management & competition
Ensure staff issues & grievances’ are handled in time, in coordination with GM Retail & COO, visit stores on regular basis, stock taking across locations & warehouse.
STORE MANAGER - Levis & Dockers Pakistan
Schedule break periods, work hours and vacations
Train staff on store policies, department procedures & job duties
Order merchandise & supplies, or prepare requisitions to replenish merchandise on hand.
Inspect merchandise to ensure it is properly received, correctly priced & displayed as per the concept of visual merchandising, visual layout & current trends.
Prepare & monitor sales, inventory & customer complaints reports.
Assist sales staff in completing difficult sales (sell merchandise).plan & direct staff preparing, merchandise & promotion displays.
Master in Business Administration