Manager Operations and Business Development
TalkAgent
مجموع سنوات الخبرة :15 years, 5 أشهر
•Appointed as Manager in Customer relation Department
•Responsible to manage the day to day floor operations
•Providing immediate resolutions to the issues related to the clients and the customers required
•Dealing with existing and new clients
•Coaching and counseling of teams and individuals
•Highlighting the issues to the client where required
•Analysis and presentation on MS office tools regarding performance and performance related issues and providing and suggesting solutions where and when required.
•Resolving problems and addressing conflicts and teams related problems on the floor.
My job entails in to train new people and I am Responsible for developing and maintaining standards, meeting prescribed timelines, developing and meeting budgetary objectives, continuous improvement of department operations, developing strategic plans to meet company goals, and managing assigned staff.
• Determines the training needs of slot and systems customers and employees and oversees the development of courses to meet those needs
• Deliver compelling sales presentations and programs to enhance the skills of newly hired and current sales people
Axis Recruitment Limited (Business Development)
My job entails recruiting and selecting individuals in the health and social care (for hospitals and nursing homes) industry based in United Kingdom.
Customer Service Executive Lahore
❸ Communicating with clients on regular basis via email and phone.
❸ Arranging all sort of official call backs and emails for the clients.
❸ Registering the clients with Axis and get applicants for them.
❸ Providing maximum satisfaction to the clients regarding company's services and resources.
❸ Representing the company to the clients.
❸ Maintaining the track record of each client.
❸ Managing the bridge between the Company and the clients.
Ovex Technologies 2011- 2012
Inbound Customer Service Representative (US)
❸ Worked in this call center and established and maintained a high level of customer satisfaction in all customer services transactions.
❸ Consistently met with weekly and monthly retention activity goals by utilizing sound telephone based selling approaches.
❸ Closed prospective customers using working knowledge.
❸ Solicited sales of new or additional utility services.
❸ Identified opportunities to up-sell and cross-sell customers.
❸ Handled all incoming phone calls with courtesy and professionalism.
Links International
Outbound Customer Service Representative (Canada) 2009-2010
❸ Worked in this call center and established and maintained a high level of customer satisfaction in all customer services transactions.
❸ Consistently met with weekly and monthly retention activity goals by utilizing sound telephone based selling approaches.
❸ Closed prospective customers using working knowledge.
❸ Solicited sales of new or additional utility services.
❸ Identified opportunities to up-sell and cross-sell customers.