customer service executive
Aster DM Healthcare
مجموع سنوات الخبرة :9 years, 6 أشهر
Cochin, Kerala Specialist April 2014
Roles & Responsibility
* Support end-users with IT-related problems in a responsive and service oriented manner.
* Maintain a thorough understanding of the basics behind the Internet and its workings.
* Assisting the networking supervisor for the administration of systems and servers related network to ensure availability of services.
* Setup, management, and maintenance of IT-related equipment.
* Assisting the supervisor for the installation and configuration of network software.
* Monitor backup jobs and ensure high level of completion success rate.
* Manage time and projects effectively.
* Help put processes in place to maintain a stable network environment.
* Assisting the IT director with project work to grow the technology infrastructure of the Organization.
* Assisting with the troubleshooting, installation, and implementation of systems.
* Provide input and recommendations to the organization surrounding hardware and
Software technologies and how these technologies can assist the business being especially
Proactive with new technologies.
* Develop and monitor performance levels of software and hardware and evaluate,
Propose alternative methods of information processing.
* Develop and maintain information architectures (data, application, network) ensuring the
System is on-line daily.
* Maintain hardware maintenance agreements to ensure integrity of operations processes.
Company Name Designation Tenure
One Touch IT Solutions, Service Engineer July 2012 to
Thrissur, Kerala October 2014
Roles & Responsibility
* Management and maintenance of IT-related equipments.
* Performing basic set-up and installation.
* Performing system health check for each Customer.
* Performing configuration and performance tuning.
* Providing assistance with user administration, role definitions, and workflow configuration.
* Monitor backup jobs and ensure high level of completion success rate.
* Promote excellent customer service by responding to requests in a timely, polite, and professional manner.
BEHAVIORAL OUTLINES
• Understand safety policies and actively promote safe practices in the workplace.
• Maintain constructive relationships and demonstrate respect for everyone contacted.
• Willingness and ability to adjust to changing conditions or priorities
PHYSICAL ABILITIES
• Ability to lift and move computers and IT equipment for setup.
• Ability to sit at a desk and work on a computer as needed
• Have a valid driver's license, good driving record, and able to support remote locations.
* Presently doing B.com from school of Distance education, University of Calicut, Kerala.
* Plus two in science from Government Higher Secondary School, Manaloor, Board Higher Secondary Education, Kerala.
* S.S.L.C from Aleemul Islam Higher Secondary School, Padoor. Secondary Education, Kerala.