Business Applications Specialist
TechnoQ
Total years of experience :14 years, 11 Months
- Responsible for identifying business requirements, functional design, prototyping, process design (including scenario design, flow
mapping), testing, training, defining support procedures, leading work streams and supporting implementations.
- Provide NetSuite consulting expertise utilizing industry experience, business analysis, best practices and a pragmatic mindset to facilitate
clients’ most complex requirements.
- Implement and deploy ERP solutions accommodating unique industry business and management processes, regulatory requirements and
other business requirements.
- Prepare Business Requirements and Technical Scoping Documents.
- Use the SuiteScript API to provide custom solutions to customers.
- Fully implemented ERP and CRM modules along with full data migration of accounting, inventory, customer and vendor data from legacy
systems. Developed custom financial and sales reports for clients, allowing senior management to efficiently make critical business
decisions.
- Led all NetSuite business development efforts supporting over $2M in revenue and pipeline opportunities in 15-months.
Plan, execute, control, and closing the project with project management standards.
Work closely with customer/users to understand their organizational main points and effectively link product features and benefits customer’s/user’s needs.
Provides consultation on the implementation of TechnoQ products (Oracle Hospitality inventory management system and Infor Financial Sun Systems) and leads the whole process of projects with installation, configuration, provide professional training to end users and ending with the life support cycle.
Actively support the customer/users in all aspects. Maintain accurate records and document support cases in CRM, including all successful and unsuccessful decisions made and actions taken, through to the final resolution of support cases.
Prioritize and schedule support cases. Escalate cases (when required) as per escalation procedure.
Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
Builds credibility, establishes rapport and maintains communication with stakeholders at multiple levels, including those external to the organization.
Defines and initiates projects and assigns resources to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the projects.
Coaches, mentors, and leads personnel within a technical team environment.
Maintains continuous alignment of project scope with strategic business objectives and makes recommendations to modify the projects to enhance effectiveness toward the business result or strategic intent.
Presents periodic reports on the current projects, future opportunities, and client issues.
Review Business requirements, IT Design documents and prepared Test Plans for all assigned project releases.
Create and execute test cases while adhering to established software quality standards in general for measuring software quality
Test new functionalities based on test cases and coordinated with development team in fixing the issues.
To ensure that all the test cases are updated in the Quality Center along with master test plan.
Involved as part of automation team using QTP and developed test scripts.
Involved in Performance testing QA using Load Runner 8.0.
Involved in Backend Database testing in Oracle using SQL.
Defects were tracked, reviewed, analyzed and compared using Quality Center.
Delivered weekly status reports and applied excellent escalation skills
Major Courses: - Software Engineering - Data Warehousing and Data Mining - Networking - Business Process Management (BPM) - Project Management - Finance & Accounting