Zuhaib Ahmed

•Handling inbound / outbound calls
•Handling decline decisions.
•Look for opportunities to cross-sell additional products/services.
•Close the sale or handle off call to another department.
•Generating Cisco CRM reports / Abandoned calls & Agent details
•Generating daily reports / Comparison reports & Client order reports
•Generating call reason reports
•Monthly / Annual leave plans for agents

•Servicing and provide support to existing customers as well as establishing new customers base.
•Understand customer’s need and requirement and recommend suitable advertising space and marketing channels.
•Seeking advertising space in magazine.
•Follow up sales leads.
•Cross-sell company products and services.
•Listening to customer requirements and presenting appropriately to make a sale.
•Attending team meeting and sharing best practice with colleagues.