IT Support- (Etisalat Project)
HCL Infosystems
Total years of experience :15 years, 5 Months
Working on Etisalat Project (Desktop Support).
Providing a high level of technical support and customer service to the client and users.
Diagnose and troubleshoot end user issues involving company desktops, laptops, backup of data, recovery of data and network services.
Recruitment & Selection
Performance Appraisals
HR Training & Development plans
Day-to-day Administrative operations
Maintaining employee personal files
Responsible for first level support for all Internet & Mobile Services provided by TELENOR such as queries, service order status, new requests & Complaints.
Coordinate with all the concern departments to ensure and attain SLA as prescribed under the Telenor umbrella.
Create and execute an effective call plan
Utilize reporting tools provided to achieve territorial goals
Communicate and collaborate with the District Manager on goals
Build business relationships with assigned customers
Merchandising samples and support materials for maximum impact
Taking the opportunity to prospect for new business and evaluate the sales potential of existing customers
Distributing samples to only licensed practitioners, and following all samples regulations
Worked as a trainee in MCB Bank Ltd in every department of the commercial banking especially Clearing, Remittance inward/outward and accounts opening departments.