IT ServiceDesk
Emirates Steel
Total years of experience :9 years, 7 Months
- 1st Level of Incident and Service Management.
- Analyze and resolve any incidents or request that are assigned to the Service Desk.
- Logging and categorizing all calls that comes into the service desk in the ITSM tool (Manage Engine ServiceDesk).
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
- Documenting resolutions and workarounds in the ITSM tool (Manage Engine ServiceDesk).
- Administering Office 365 Environment.
- User Account Management (using Active Directory, Microsoft Exchange & ADManager).
- Manage Software Licenses.
- Contract Management.
- Handle Purchase Process for IT Department (Using SAP).
- Performing reception duties in an efficient and courteous manner.
- Doing daily accounting works
- Preparing inquiries quotations, LPOs, Tender documents, invoices, delivery notes, etc...
- Receiving and dispatching all incoming calls, letters, faxes, couriers and other materials
- Maintaining files and performing routine filing
- Preparing employees payroll including extra hours leave and air ticket computations.
Managing Webmail Admin and User Accesses.
- Webmail Technical support
- Website and E-mail hosting
- Technical Support