Ahmed Younis

Conducted comprehensive inspections for delivery drivers to ensure compliance with company standards.
Developed full SOPs for Quality Control operations and created the operational framework for the role.
Performed market research across Bahrain, Dubai, Saudi Arabia, and Kuwait to build region‑aligned SOPs and
operational guidelines.
Supported the launch of Keeta Bahrain by contributing to operational setup, training structure, and quality procedures.
Ensured drivers adhered to company rules, maintained proper uniform standards, and delivered the highest service
quality to customers.
Monitored driver hygiene, professionalism, and overall readiness through both offline and online inspections.
Reviewed documentation of third‑party operating companies to verify their eligibility and compliance before
onboarding.
Worked in the Bahrain warehouse, managing training organization, warehouse operations, and equipment distribution
to partner companies.
Analyzed operational data to identify gaps, improve performance, and support decision‑making.

Recntly I have joined strategic team as a scorecard was responasble for the KPIs for the 3pl.

• Team Management: Supervise drivers and dispatchers, assign routes, and
h
monitor performance
• Route Optimization: Plan efficient delivery routes to save time and reduce costs
• Delivery Operations: Ensure timely, accurate deliveries and resolve issues like
delays or damages
• Fleet Oversight: Monitor vehicle maintenance and safety compliance
• Customer Service: Address delivery inquiries and complaints to ensure
satisfaction
• Inventory Coordination: Collaborate with the warehouse to ensure proper order
dispatch
• Safety Compliance: Enforce health, safety, and regulatory standards
• Performance Tracking: Monitor delivery metrics and improve efficiency
• Problem-Solving: Resolve logistical challenges and implement contingency plans
• Technology Utilization: Leverage software for tracking and delivery management

Supervised daily logistics operations and driver performance.
Coordinated regional deliveries and optimized routing efficiency.
Managed KPIs, reporting, and communication with internal teams.

• Responsible for overseeing daily operations
◦ Ensuring smooth
workflow
◦ Resolving any issues that may arise
• In charge of managing staff
• Delegating tasks
• Maintaining a high level of customer satisfaction
• Handle any emergencies or unexpected situations effectively

articulating a vision that unites team members, communicating culture, modeling core values, fostering a harmonious, inclusive work environment, and inspiring and motivating their teams to consistently produce exceptional work

• Providing information about products.
• Greeting customers warmly.
• Packing products on shelves.
• Informing customers about sales/discounts.
• Communicating precisely with customers about goods/services. • Updating customer information.
• Monitoring inventory.
• Operating cash register/scanner.

Create and execute a strategic sales plan that expands our customer base and extends the companys global reach
• Meet with potential clients and grow long-lasting relationships that address their needs • set objectives, train and coach the team, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins
• Manage the month-end and year-end close processes.