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houssam madny, ServiceNow Consultant

houssam madny

ServiceNow Consultant·Devoteam

Czech Republic

Bachelor's degree, هندسة برمجيات

Work experience

Total years of experience: 4 years, 4 months

ServiceNow Consultant

June 2020 - September 2024

Devoteam

Prague, Czech Republic

June 2020 - September 2024

Led the development and enhancement of the ServiceNow Service Catalog for
Allianz Insurance, ensuring that services were streamlined, user-friendly, and
aligned with business needs.
• Implemented and customized service catalog items, forms, and workflows, ensuring
compliance with Allianz’s internal policies and optimizing service delivery.
• Integrated the ServiceNow Service Catalog with third-party systems and internal
applications to automate the end-to-end service request lifecycle.
• Developed custom reports and dashboards to track service request fulfillment,
performance metrics, and SLAs, ensuring continuous service improvement.
Company industry:
IT Services
Job role:
Information Technology

Education

جامعة حلوان

June 2021

June 2021

Bachelor's degree, هندسة برمجيات

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

Skills

TSM ITIL ServiceNow
Expert
TSM ITIL ServiceNow
Expert
CSA
Expert
CSA
Expert
JavaScript
Expert
JavaScript
Expert
Developer Tools
Expert
Developer Tools
Expert
Certified Scrum Master CSM
Expert
Certified Scrum Master CSM
Expert
Java | SQL | MySQL | Linux | Git | Python
Expert
Java | SQL | MySQL | Linux | Git | Python
Expert
CSS | Oracle | HTML | Microsoft Office
Expert
CSS | Oracle | HTML | Microsoft Office
Expert
SAFE Scrum Master | Agile
Expert
SAFE Scrum Master | Agile
Expert
Flexibility and Cultural adaptabili
Expert
Flexibility and Cultural adaptabili
Expert
Fast Learner
Expert
Fast Learner
Expert
Communication Skill
Expert
Communication Skill
Expert
Communic ation
Expert
Communic ation
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Leadership
Expert
Leadership
Expert
leadership Skills
Expert
leadership Skills
Expert
Problem Solving Skills
Expert
Problem Solving Skills
Expert
ServiceNow Certified Application Developer
Expert
ServiceNow Certified Application Developer
Expert
erviceNow Certified System Administrator
Expert
erviceNow Certified System Administrator
Expert
Servicenow Developer
Expert
Servicenow Developer
Expert
TSM/ITIL/ServiceNow
Expert
TSM/ITIL/ServiceNow
Expert
Javascript
Expert
Javascript
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Safe Scrum Master 6.0
Apr 2023 - Apr 2025
Certified ServiceNow Developer
Oct 2022
Certified ServiceNow Administration
May 2024
Training
Safe Agile 6.0 Practitione
Safe Agile 6.0 Practitione
Jun 2022