Customer service
Al sabeel company
Total des années d'expérience :5 years, 2 Mois
°Answering inbound calls from the company customers °Resolve the customers issue, handle complaints, requests and escalation °Report to other departments for all related enquiries °Resolve issues, and make difficult decisions °Receive and track employee and Customer complaints, and resolve problems °Maintain timekeeping and personnel records °Experience with customer service and conflict resolution
°Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities °Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories °Possess in-depth product knowledge and be able to conduct demos and handle objections °Prepare concise and accurate reports, proposals, booking packages, and other required documentation for executive-level presentations °Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often including product demos and presentations °Coordinate with other sales representatives to ensure that quotas are being met and company standards are being upheld
°Present, promote and sell products/services using solid arguments to existing and prospective customers °Perform cost-benefit and needs analysis of existing/potential customers to meet their needs °Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling °Expedite the resolution of customer problems and complaints to maximize satisfaction °Coordinate sales effort with team members and other departments °Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.