After Sales Senior Officer
Abyat
Total years of experience :10 years, 1 Months
Ensure Efficient & Accurate Scheduling & Closing of Installations
Billing VarianceOpen Past-Dated Sales Orders
Ensure Customer SatisfactionCustomer Satisfaction#Complains/#Sites
Operate Within Productivity BenchmarksProductivity
Operate Within Abyat’s Quality StandardsAudit Score#FaultsEnsure
Develop plan, conduct audits and variance analyses, process daily/monthly reports
Managed projects by developing processes, Scope, schedule, & resource allocation
training, motivating, and supervising the team
Supervising the team, Acheving KPIs and assure that the team will do his tasks proberly and give high class to our dear subscribers.
Acting as Customer Operation Manager March 2009 - Oct 2009
Schedule the customers and arrange the team to cover their tasks proberly
Coordinate between the customer and the team to install the prodcuts at the customer premises.
Solve problems that may accure with the team.
SHOWTIME (Dubai) Oct. 2003 to Apr. 2004
Worked as a Telesales Representative.
Selling Showtime product.
Answer calls and solve the customers issues.
working also as credit controller to collect the unpaid susbcrbtions.
acheive KPIs.
* Certificate of Achievement of Mastering Motivation Course. Nov. 2008
* Certificate of Achievement of Management Capabilities Program Jun. 2007 Module (1) Recruitment.
King Fahd University of Petroleum & Minerals (KFUPM), Saudi Arabia 1995 Intend college of Computer Science & Engineering finished (116 credits)
Dhahran Secondary School 1994 Graduated student of high school 92% ACHIEVEMENT AND AWARD