Bayt.com
Mohamed Said, Quality Supervisor

Mohamed Said

Quality Supervisor

Malomatia

Location
Qatar - Doha
Education
Bachelor's degree, المحاسبة و إدارة الاعمال
Experience
11 years, 7 Months

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Work Experience

Total years of experience :11 years, 7 Months

Quality Supervisor at Malomatia
  • Qatar - Doha
  • My current job since September 2022

Identify and report any issues or trends in customer complaints or agent performance
Ensure that call center agents are following company policies and procedures
Continuously analyze call center data and metrics to identify areas for improvement
Collaborate with the call center management team to develop and implement strategies to improve customer service and agent performance
Monitor

Quality Supervisor at Malomatia
  • Qatar - Doha
  • My current job since August 2022
Senior Business Analyst at Malomatia
  • Qatar - Doha
  • November 2020 to August 2022
Project Manager at Malomatia
  • Qatar - Doha
  • November 2017 to November 2020

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Quality Executive and Trainer at Malomatia
  • Qatar - Doha
  • October 2012 to October 2017

Education

Bachelor's degree, المحاسبة و إدارة الاعمال
  • at جامعة القاهرة
  • May 2008

انشاء ميزانيات دولية و متابعة الاجراءات المحاسبية

Specialties & Skills

Team Development
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Building Relationships
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Quality Inspection
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Management Science
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Deadlines Meeting
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Management
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Strong organizational, project management and analysis skills
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• Excellent time management and self-organising
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Strong analytical and communication skills (orally and in writing)
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Quality Assurance
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Ability to diagnose problems quickly and have foresight into potential issues.
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Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

PMP Preparation (Training)
Training Institute:
E-Careers
Date Attended:
October 2018
Duration:
42 hours
Business Analyst: PM Techniques and Tools (Training)
Training Institute:
Udemy
Date Attended:
July 2020
Duration:
40 hours
Business Analysis Fundamentals (Training)
Training Institute:
Udemy
Date Attended:
July 2014
Duration:
60 hours
PMP preparation (Training)
Training Institute:
Udemy
Date Attended:
August 2018
Duration:
42 hours

Hobbies

  • الرياضة
    دورات تدريبية فى شتي المجالات و دورة إعداد لشهادة PMP