هناء فكرى محمد عبد الكريم والى

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics • Identifying customers’ needs, clarify information, research every issue and providing solutions
• Seize opportunities to up-sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets .

* General translation ( I translate contents, articles, Websites, Applications content).
* Gather, register, and arrange the material to be typed, following instructions.
* Check completed work for spelling, grammar, punctuation, and format.
* Type correspondence, reports, text and other written material from rough drafts, corrected copies.
* Read through original material and rewrite it in the target language, ensuring that the meaning of the source text is retained.
* Send a specific script marketing specific service through social media.
* Make daily reports.

Maintains executive's appointment schedule by planning and scheduling
meetings, conferences, teleconferences, and travel.
* Represents the executive by attending meetings in the executive's absence .
* Prepares reports by collecting and analyzing information.
* Maintains office supplies inventory by checking stock .
* Contributes to team effort by accomplishing related results as needed.
Professional
Understanding of and
commitment to the
implementation of equal
opportunities. Knowledge of
health and safety issues.
Developing customer service
procedures, policies &
standards. Extensive
knowledge of call logging
software.
Have great experience in
mails, Word, Excel, Power
Point and Internet.
Very Fast typist .
fast enough to learn new
sciences and techniques .
Ability to deal with guests,
handle their requests and
answer their calls in a
professional manner.
Ability to use outlook, MS
office, internet browsing in
fulfill daily administrative
functions.
Ability to use the system in
posting data and printing
reports.
Taking the ownership and
having a high sense of
responsibility .
Analytical thinking and ability
to solve problems.

Demonstrating and presenting products
* Negotiating contracts and packages .
* Resolve customer complaints .
* Cancel or upgrade accounts., Place or cancel orders, refunds, or exchanges.
* Answer questions about warranties or terms of sale.
* Act as the company gatekeeper.
* Suggest solutions when a product malfunctions.
* Attempt to persuade customer to reconsider cancellation.
* Inform customer of deals and promotions.
Freelance
Typist, translator and social media marketing Nov 2015 - Dec
2017
Duties:
* Gather, register, and arrange the material to be typed, following
instructions.
* Type correspondence, reports, text and other written material from rough
drafts, corrected copies .
* File and store completed documents on computer hard drive or disk, and/or
maintain a computer filing system to store, retrieve, update and delete
documents.
* Check completed work for spelling, grammar, punctuation, and format.
* Keep records of work performed.
* Reformat documents, moving paragraphs and/or columns.
* Search for specific sets of stored, typed characters in order to make
changes.
* Adjust settings for format, page layout, line spacing, and other style
requirements.
* 2) Read through original material and rewrite it in the target language,
ensuring that the meaning of the source text is retained
* Use specialist dictionaries, thesauruses and reference books to find the
closest equivalents for terminology and words used 3) target specific
Customers .
* Send a specific script marketing specific service .
* Make daily reports .