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Wael Kattan, IT-Support&Seller

Wael Kattan

IT-Support&Seller·Power

Norway

Bachelor's degree, Computer Engineering.

Work experience

Total years of experience: 7 years, 7 months

IT-Support&Seller

February 2022 - Present

Power

Grimstad, Norway

February 2022 - Present

⋄ Provided basic IT support to office users of desktops, laptops, and devices.
⋄ Helped customers with IT-related issues, both over the phone and in
person. ⋄ Efficiently resolved technical problems to ensure optimal customer
satisfaction.
Company industry:
Electric Power Production & Transmission

Poll Worker

September 2019 - Present

Norwegian Directorate of Elections

Oslo, Norway

September 2019 - Present

⋄ Checked elector identification and eligibility
and marked elector numbers in register. ⋄ Issued and collected voter ballot
papers. ⋄ Marked elector numbers and ballot paper numbers in correspond
ing registers. ⋄ Contributed to election monitoring and quality assurance of
election processes in accordance with election laws. ⋄ Worked in a team to
ensure accurate and fair election results.
Company industry:
IT Services

Internship Student

May 2024 - December 2024

Power

Grimstad, Norway

May 2024 - December 2024

⋄ Collaborated on stages of systems development lifecycle from requirement
gathering to production releases. ⋄ Designed customized solutions for
proposals to potential customers. ⋄ Generated process models illustrating
automation engineering progress, specifications, and details. ⋄ Established
best practices and innovative solutions to enhance production rates and
output quality.
Company industry:
IT Services

Key Holder

May 2021 - April 2023

Kiwi

Lillesand, Norway

May 2021 - April 2023

⋄ Provided customer service and handled grocery store operations. ⋄ Re
sponsible for opening and closing the store. ⋄ Oversaw store operations by
counting cash drawers, reviewing equipment management, and supervising
staff.
Company industry:
FMCG

Distributor

May 2020 - September 2021

Porterbuddy

Oslo, Norway

May 2020 - September 2021

⋄ Used excellent listening and problem-solving skills to work with custom
ers and quickly resolve concerns. ⋄ Assisted with sorting and organizing
stockroom items.
Company industry:
Distribution, Supply Chain & Logistics

Volunteer

October 2017 - June 2018

Red Cross

Asker, Norway

October 2017 - June 2018

⋄ Assisted with special events and programs. ⋄ Supported engaging, fun,
and smooth-running events by helping with organization and planning.
Company industry:
Non-profit Organization

Education

University ofAgder (UiA)

January 2025

January 2025

Bachelor's degree, Computer Engineering.

Norway

GPA (point): 3.74 out of 4

GPA (point): 3.74 out of 4

Internship Student at Power completed

Nadderud Highschool

January 2021

January 2021

High school or equivalent, علمي

Norway

GPA (rating): Very good

GPA (rating): Very good

Skills

Automation

Expert

MS Office Automation

Expert

IT

Expert

Cyber Security

Expert

Development

Expert

PYTHON PROGRAMMING LANGUAGE

Intermediate

SQL PROGRAMMING LANGUAGE

Beginner

QT SOFTWARE

Expert

LINUX

Intermediate

CLOUD INFRASTRUCTURE

Intermediate

TERRAFORM

Intermediate

DOCKER

Intermediate

ANSIBLE

Intermediate