Executive Assistance Manager "In Charge of Food and Beverage
The Three Corners
Total years of experience :14 years, 6 Months
• Directs under the guidance of the General Manager the entire operation of the hotel to maintain established quality standards and cost levels.
• Attains the projected revenue levels and profit ratios.
• Achieves guest satisfaction goals and assures the maintenance and security of the hotels physical assets.
• Develops and updates the hotel business plan and monitors the financial performance.
• Maintains a positive community image and remains current on local and international business trends.
• Reviews the operation of the human resources system to ensure that a good working climate is maintained which is consistent with the overall targets of the hotel.
• Implements operational systems to achieve effective work loads and work flow.
• Adheres strictly to Three corners Policies & Procedures and proposes additions, deletions and changes to the GM.
• Secures the services and products of outside sources in cooperation with the General Manager and the Controller such as business insurance, security systems, vehicles and equipment, office supplies and furnishings and legal or other advisory/support services.
• Develops and revises together with the Human Resources Manager personnel- and training plans, directives, job specifications, performance evaluation methods and all personnel forms and records.
• Ensures compliance with applicable state laws and regulations and decides hiring, performance and disciplinary actions.
• Conducts staff meetings and makes wage surveys, proposes to the General Manager wage increases based on meritorious performance, hears and resolves complaints, problems and grievances.
Covering the hotel manager. Running the whole daily operation of all the departments . Monitoring the daily revenue & expenses and setting short term plans in order to achieve the monthly GOP . Handling all guest complaints and act accordingly.
Monitor all the guest satisfaction results internally and on all the websites ( Trip advisor, Holiday check, Top Hotels, booking.com ) and set the action plans accordingly .
Meeting the guests face to face to ensure the highest level of satisfaction.
Coordinate with all the departments to be on line with the pre set tactics and strategies of the hotel .
- In charge of all the Tour operators inspections related to quality, hygiene & sanitation according to each chick list of each T.O.
- In charge of all the procedures of Cristal Co. and set all the detailed action plans needed . Uploading all the actions on Cristal web site and monitoring the monthly score .
I took an active role in leading dynamic efforts to jumpstart stalled revenues and profits. Achieved a 7.6% increase in total food & beverage sales revenue, an 8.3% increase in department profits over budgeted goals . Re-positioned the food and beverage operation within Sharm El Shiehk Hotels. Controlled and analyzed, on an on-going basis, in order to optimize quality levels of product and service, guest satisfaction, operation costs, sanitation and hygiene . Developed and implemented formal training plans for food and beverage department personnel. supervised and coordinated pricing and preparation of menus, beverage lists by taking into consideration such factors as local requirements, market needs, competition, trends, recipes, potential costs, availability of food and beverage products
سياحه وفنادق