IT Support helpdesk
Qatar National Tourism Cousnil
Total years of experience :8 years, 9 Months
» Provide highly consultative 1st & 2nd level technical support for all networks, software & hardware, including VIP level user interface.
» Resolve complex and/or sensitive technical issues at all levels.
» Manage Engine Service Desk Plus ticketing system.
» Install & configure prerequisite application for end user: SAP, bright system, MOFA, java configuration …
» Configure and manage Cisco IP phone on portal.
» Manage user accounts on active directory
» Provide support for MS office 2013, 2016 and 365
» Manage Asset Tracking System: follow up with colleague and users’ devices in use and in store and update on system
Configuring equipment (installation, IP addressing, sharing printer and document, access authorization, outlook
Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.
Setting up (servers, computer workstation, Access point, switch, printers LAN, Camera ….)
Installation operating system :windows XP, windows 7, windows 8
Troubleshooting and repair laptop and desktop omputers
Download and fix drivers