Customer Service Agent
Kiosk IT System Trading (NT.Payments)
مجموع سنوات الخبرة :10 years, 1 أشهر
- Facilitated communications through management of inbound and outbound customer calls.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Conducted cold- calls to prospect external lead sources and advance sales process.
- Evaluated current service needs and product satisfaction levels with established customers.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.