Facility & Administration Supervisor
Mashroat - National Program of project management
Total years of experience :14 years, 8 Months
• Plans, assigns, and reviews the work of staff members performing a variety of human resources functions and recommends changes in practices and procedures to increase operating efficiency and expedite work flow.
• Create short and long term manpower plan based on reports presented by HR officers and other business units
• Developing with line managers HR planning strategies which consider immediate and long-term staff requirements (manpower planning).
• Developing the key performance indicators.
• Dealing with grievances and implementing disciplinary procedures.
• Coordinates the activities of other HR specialists for the purpose of of ensuring all appropriate deadlines are met effectively and efficiently.
• Organizing and developing the annual performance reviews, maintaining records and updating information to training plans. And regularly reviewing progress with managers.
• Evaluates the effectiveness of training sessions and programs for the purpose of determining whether changes need to be made to ensure appropriate skills development.
• Monitor staff performance and attendance activities.
Responsible for the company’s entire recruitment process, and for interacting with all levels of managers concerning HR projects, policies and operational decisions.
Duties:
- Overseeing the full recruitment cycle, in particular contract preparation.
- Providing specialist information and guidance to employees and managers on HR policy and practice and employment law.
- Managing the annual salary review process for the company.
- Promoting equality and diversity in the recruitment process.
- Ensuring that all company policies and procedures are up to date in line with current employment law.
- Supporting supervisors to ensure the success of their teams.
- Ensuring that the correct recruitment and selection procedures are adhered to.
- Controlling costs and ensuring that they do not exceed budgets.
- Managing pay-roll operations.
- Advising on staff promotions.
- Maintaining the Saudi labor law and apply it on all company policies and procedures.
- Assisting with day-to-day HR related questions.
- Conducting interviews and reference checks on job applicants.
- Keeping up to date with legal developments.
- Investigating disciplinary and grievance matters.
- Developing HR policies.
- Manage maternity leave requests and administration.
Achievements :
- Created a saudization short and long term plans and succession planning in order to turn our Netaqat LVL to high green.
- Increased saudization LVL and moved Netaqat from yellow to green by set up effective a temporary plans.
- Created a new organization structure, flow charts and policies based on labor law policy.
1. Identified, qualified and interviewed candidates.
2. Worked extensively on the company database/external databases using innovative search combinations to derive unique results
3. Manage recruiting process from requisition, sourcing, screening, interviewing and qualifying to final submission to client with MS Word format resumes and profile.
4. Achieving a high level of resume sent outs to client resulting in Phone Interviews, In-person interviews and placements.
5. Enhanced and updated the existing candidates database by conducting Referral calls and e-mail campaigns
6. Training by create and present different workshops general and tailored according to the job seekers requirements.
7. Provide analysis of training documentation including training plans, course content and support materials.
8. Ensure training materials meet quality standards, instructional design best practices, and contractual requirements.
9. Design and manage an integrated training schedule.
10. Identify employment and other work related opportunities with employers through marketing candidates directly into employers.
Achievements:
Recruited More than 500 Saudi Job seekers in private sectors companies and 400 of them are sustained with their job.
Trained 420 job seekers and Prepare them for the Saudi market by deliver the needed courses such as ( Customer Service Skills, Interview Skills and CV writing skills)
Participated in defining, documenting and translating customer care high level processes, detailed processes and work instructions for Front office, Back office, and Technical support departments.
• Trained the customer care launch team on the best practiced customer care skills, and provided Ad-hoc training for customer care team on Wimax technology supporting systems/troubleshooting skills.
• Trained the new Joiners in :
o Customer service soft skills & advance skills
o Basic And advanced trouble shooting Training
o Call center KPI'S
o Company Products & Services
• Leaded customer care launch team during the IPO phase.
Human resources and administration
