Technology Consultant / Application Support Engineer
Black Box Network Service
Total years of experience :13 years, 5 Months
Roles & Responsibilities
Providing complete pre and post-sale technical support for KVM, AV and Network Solution.
Designing and offering the Solution for Control rooms and different kind of AV requirement.
Conducting POC as per customer’s requirement at site and providing training to customers.
Providing solution for the ICT and technical site support for configurations of Datacenter EMS, KVM switches, FTTOs, media converters, AP, IP cameras.
designing and tech support for LoRa WAN, NB IoT (LP WAN) technology and its application.
Providing complete site support to the System Integrator for the configurations of Network, CCTV, VMS and storage system.
Providing complete pre and post-sale technical support for network and datacenter products including Security and AV.
Providing training for the System integrators for the DCIM, FTTO, GSM based routers, CCTV and other industrial switches, IoTs
Designing and offering the Solution for Datacenter In Band & Out of Band network communication and EMS system
Complete Internal IT Support.
Providing training for the System integrators for the DCIM, FTTO, GSM based routers, CCTV and other industrial
Administrating the Networks and Installing and Configuring of new HP thin Clint and Desktop Computers.
Installing and Configuring Network and Network Devices.
Installing Citrix Clint application and ensure the connectivity.
Installing new Line Printers in Linux Print Server and Trouble shooting.
Installation, Configuration and Administration of Antivirus.
Complete Computer Hardware and Software trouble shooting and Rendering Help Desk Services.
Administrating the Networks
Complete Office CCTV system installation and configuration with WAN access
Desktop Support
Installing & configuring all network & security devices (firewalls, routers, wireless devices)
Setting up the Domain Controller Servers & configuring group policies & NTFS permissions
Hardware/Software Support
Monitoring backup drives and UPS for disaster recovery
Anti-Virus Management