ahmad abdulHadi, IT Manager Project Manager

ahmad abdulHadi

IT Manager Project Manager

International Health Services Co. - IC International Clinic

Location
Kuwait
Education
Bachelor's degree, Information Technology and Computing
Experience
23 years, 8 Months

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Work Experience

Total years of experience :23 years, 8 Months

IT Manager Project Manager at International Health Services Co. - IC International Clinic
  • Kuwait - Al Kuwait
  • My current job since September 2022

• Manage all daily operations of the information services and technology organization, including: help desk; data center; network and tele-communications.
• Directly supervise Information Services staff, including Help Desk and IS analysts, supporting them in the effective execution of their job responsibilities and duties in accordance with the organization’s policies and procedures.
• Oversees health district network, security planning and data center operations that required technology and application system upgrades and maintenance.
• Works closely with users, advisory committees, and CIO to analyze health district network and application requirements. Reviews and evaluates hardware and software alternatives and recommends solutions or options.
• Evaluates, diagnoses and resolves information services-related to operational problems.
• Maintains current knowledge of networks, software and hardware systems implemented for improvement and required migrations.
• Strives to establish and maintain good working relationships, positive intra- and inter-departmental communications, as well as effective relationships with outside IT service providers.
• Works with CIO to develop and justify annual budget requirements and ensure cost effectiveness.
• Performs other duties assigned or requested by the CIO to support the overall needs of the department in accordance with Curry Health Network’s Mission, Vision, Shared Values, and practices.
• Managing HIS system called ATS covers areas like business intelligence, company departments and establishment.

• Managing the Laboratory system for all the machine products, as well as for the Dental Servers system for all the warehouse products.

IT Department Head at • MRM - Al Madar For Restaurants Management Co. & Al Fares Petro Services
  • Kuwait - Al Kuwait
  • September 2019 to September 2022

I am responsible for coordinating, planning, and leading computer-related activities in an organization. They help determine the IT needs of an organization and are responsible for implementing computer systems to fulfill the organization's information systems requirements. The scope of an IT manager's responsibilities varies. In some cases, the focus is solely on computer networks. In other cases, the focus can be on managing telecommunications systems and other electronic support systems related to the company operations.

responsible and managing all our branches restaurants Micros POS system, the store system FMC and the FineDine Menu software with a tablets using plus all the telecommunication between the main company servers and the restaurants network connection.
Managing the Dynamics AX is a piece of business software made by Microsoft. It’s an enterprise resource management— ERP—program that helps businesses manage the back-end operations that keep it running on a day-to-day basis.
Responsible to do all the support and services in the manufacture - Al Fares Petro Services company and i responsible for providing IT management and support to all the staff and recommend on IT related matters to support business requirements in addition to monitor and maintain the operational system ensuring stability to avoid disruption and to maintain proper documentation in adherence to the company policies and procedures in all of the above company’s

IT Manager and Project Management Engineer at KUD – Kuwait United Development
  • Kuwait - Al Kuwait
  • February 2014 to September 2019

The IT Manager and Project Management Engineer is responsible for providing IT management and support to all the staff and recommend on IT related matters to support business requirements in addition to monitor and maintain the operational system ensuring stability to avoid disruption and to maintain proper documentation in adherence to the company policies and procedures.

Coordinate Project Manager - with Indra (Spanish Company and Kuwait Municipality the Client) - Project comprises of installation of Radars, Sensors for monitoring of traffic and data collection. The project owner is Kuwait Municipality and Project Value is 16 Million US$.

Training Coordinator:
• Mapping out training plans and schedules, designing and developing training programs (outsourced or in-house) for corporate, HR training and more
• Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)
• Marketing available training opportunities to employees and providing necessary information
• Attending corporate meetings.
• Follow-up with ministries for approvals
• Preparing monthly report
• Supervision of project team and assigning duties
• In charge for Traffic Data Center Design and Installation
• Provide technical guidance to staff on matters related to traffic data center, server specification etc.
• Creating a project management calendar
• Developing project strategies
• Administrative duties

IT - Manager and Project Management Engineer at KGL Logistics Company
  • Kuwait - Al Kuwait
  • July 2007 to January 2014

assists new KGLL expansions implementations of Manhattan Warehouse Management System (WMS), Freight Forwarding System (FFS), Oracle Financial Management Application and Axapta .windows server. As an IT Application Coordinator, responsible for the implementation, configuration, testing, training and support of IT applications at KGL offices and and customer sites.
Network administrator supporting the local LAN network ( Core and access layers switches), supporting the WAN connections ( VPN site to sites with outboard branches at Qatar and Dubai. Wireless bridge network connecting Mina Abdullah warehouses). Wireless network at Head office and mina Abdullah.
VOIP system administration ( Cisco and Avaya)
System Administrator On Managing domain controller, additional domain controller, Exchange 2003- 2007, ISA 2006, MSA, IIS FTP, Web sites, Remote sites, Microsoft Dynamics AX 4 SP2, Advanced Backup, System “ArcServe - Symantec Backup Exec”, Monitor & review execution of plans and taking corrective actions, Participate in system design and taking final technical decisions, Review the team deliverables against function specification, Maintain a consolidated view of the solution, and handling
of solution.

Assistant IT Manager at Bustan Alkhaleeji Company
  • Kuwait - Al Kuwait
  • February 2004 to June 2007

• Handling company’s Troika perfumes with two partners in daily work and in the exhibition twice a year.
• Handling company’s network and taking care of user’s access to the Domain and data entry with Hand Held (terminal).
• Maintaining network Server 2000, 2003 and 2008.
• Dealing with Wholesale and Retail Statistics, reports and data processing.
• Worked with Microsoft Business solution (MS Great Plains).
• Installing, Configuring, and Administering Microsoft Windows XP Professional.
• Managing and Maintaining a Microsoft Windows Server 2003, 2008 Environment.
• Implementing, Managing, and Maintaining a Microsoft Windows Server 2003, 2008 Network Infrastructure Network Services.
• Planning and Maintaining a Microsoft Windows Server 2003, 2008 Network Infrastructure.
• Planning, Implementing, and Maintaining a Microsoft Windows Server 2003, 2008 Active Directory Infrastructure.
• Designing Security for Microsoft Networks.
• Installing and Administering ISA server 2000, 2004
• Implementing and Managing Microsoft Exchange Server 2003 and 2008.

Field Engineer at ZAK Company
  • Kuwait - Al Kuwait
  • July 2002 to February 2004

Maintaining the PAAET program with its main frame.
•Handling Network maintenance and failures.
•Supporting users with the Technology requirements.
•Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.

IT Supervisor at Ministry of Education (Bshara Group)
  • Kuwait - Al Kuwait
  • August 2000 to June 2002

Supervising Field engineers and arranging their roster and visits to locations and sites.
•Maintaining Network and supporting Educational Program for the MOE.
•Installed and configured more than 500 facility’s workstations/laptops while providing IT support to all end users to ensure efficient system usage.
•Assisted with troubleshooting procedures on security devices to include fingerprint readers.

Education

Bachelor's degree, Information Technology and Computing
  • at Bachoular
  • February 2019
Bachelor's degree, information technology and computing
  • at Arab Open University - kuwait
  • January 2009
Diploma, Microsoft Certified System Engineer
  • at New Horizons Computer Learning Centers
  • May 1999

Specialties & Skills

Help Desk Management
Network Engineering
System Engineering
ADMINISTRATION
ANTI VIRUS
COMPUTER HARDWARE
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
DOCUMENTATION
GESTIóN DE ARCHIVOS
INVENTORY MANAGEMENT
TROUBLESHOOTING
project manage

Languages

Arabic
Expert
English
Expert

Training and Certifications

Bachelor Of Science (Certificate)
Date Attended:
February 2010
PMP Project Management Professional (Certificate)

Hobbies

  • Self development
    Employee of the month