Senior Customer Service Engineer
Abu Dhabi Islamic Bank
Total years of experience :30 years, 11 Months
• Provide project leadership for IT systems including, budget control, schedule, status reporting, client/project team co-ordination and quality assurance.
• Developed strategic plans for IT operations and capacity expansion. Contributed extensively in IT operations management.
• Administration, management, trouble-shooting and modification to IT resources including configuration management and maintenance.
• Managed system documentation including project plans, inventory, SLA/SOP and problem/incident resolutions.
Database Administrator
(Core Banking), user maintenance, parameter modification, report configuration/transfer, system configuration/transfer etc.
• Routine Audits of systems and software in the enterprise.
• Documentation of system configurations and other operating procedures.
• Performed UAT (User acceptance test) for several system products and reports, mainly banking applications, e-Datacenter (Lotus Notes), Card and Switch applications.
• Administration, management, trouble shooting and modifications to systems and other IT resources, including installation and configuration.
• Administration of IT enterprise banking application Banksys • Trouble shooting and support to organizational users.
• Mentoring organization users on successfully using IT resources.
• Job automation, commissioning, documentation and end-user training for Data centre day to day operational activities.
• Routine Audits of systems and software in the enterprise.
• Documentation of system configurations and other operating procedures.
• Expertise on Tandem System Administration and Support. (Non Stop Himalaya S-Series 7400), system setup, configuration, upgrade, modification, job automation, job commissioning, performance monitoring/tuning and trouble shooting.
• Expertise in Select (Card System application) and CONNEX (ATM/POS) switch system, maintenance, administration and trouble shooting.
• Performed UAT (User acceptance test) for several system products and reports, mainly banking applications, e-Datacenter (Lotus Notes), Card and Switch applications.
• Implemented system backup/restore strategies in Data Centre, i.e. backup storage, retention and reuse etc for all the systems, mainly Tandem system and supervising it 24/7.
• Administration, management, trouble shooting and modifications to systems and other IT resources, including installation and configuration.
• Mentoring organization users on successfully using IT resources.
Administration of NCR3445 machine running HRMS application for Hotel Management, including Front office, Back office (Accoutns), inventory and payroll modules.
User creation, report management and trouble shooting
Product testing, setup and maintenance
Review users procedure, change & update
Provide on job training
Solve user’s query/problems with round the clock availability
ALCATEL PABX telephone exchange maintenance, problem reporting and trouble shooting
POS system maintenance, programming and trouble shooting
AT&T Unix, on NCR 3445, HRMS system for Hotel Management by LK Group Cyprus
User’s Creation, functions & reports assignment
Front Office, Back Office and Stock systems
Provide on job training
Quarterly review system parameter
Solve user’s query/problems with round the clock availability.
ALCATEL PABX, telephone exchange maintenance and problem reporting
POS system maintenance, user creation, updation, programming and trouble shooting
Conducted classes for Lotus 123, MS Excel, MS Word, Foxpro, MS Dos, MS Windows, Novel Netware 3.11
Preparing, Conducting exams, result preparation, final marking and grading
Query Development
Managing a Computer Lab of more than 110 computers running Novell Netware 3.11
LAB security setup and contingency arrangements
User’s and groups creation and authorization
System installation and trouble shooting
Conducting classes for trainees and new staff members
System availability, helping out students in their queries and assignments
Conducting viva, assignments from students, marking and grading
Attending advance course classes
MBA
GPA = A+
BA