operation Manager
Apparel group
Total years of experience :14 years, 0 Months
Develop new and fresh strategies to respond to high-volume client concerns and meet budget guidelines.
Analyze market needs, develop account strategies and convey to chief responsible personnel.
Propose new products to clients using entire data sources to prepare and conduct optimum presentations.
Identify account distribution and resolve void issues.
Promote price point integrity and involve with retail level -parity at Headquarter.
Contribute in proper product quantity enabling client to retail profitably.
Increase accounts revenue and identify fresh adhering to given budget structure.
Recommend main lifestyles and SKU’s through presentations before clients.
Maintain client relations to build excellent reputation for service and produce repeat business.
Interact regularly with top ten accounts related to weekly selling, deliveries and stock availability.
Develop relations between company and client following details to ensure quick response to identified problems.
Recommend management routinely of tribulations and opportunities trying to resolve issues and improve growth prospects.
Maintain steady in-store visitation frequency to ensure implementation of brand presence, door volume, visual roll-out and driving turn.
Plan steadily and arrange work efficiently.
Schedule advance working appointments and respond promptly.
business opportunities
Business performance and budgets, :
•Develop and manage the operation expenses at budgeted levels such as head count, utilities, travel expenses…
•Review the annual stores (Mall) targets with finance and brands managements.
•Set the mall strategy and report to the board to review and approve
•Prepare periodical reports with the objective of keeping the Management updated with the business performance (Brand /mall P&L, KPIs VS last period /year, ….)
•Analyze and track the stores KPI daily and take the necessary action/plan to improve the results.
•Manage capital projects in a timely, cost effective manner.
•Assist the senior management with forecasting operational and capital expenses.
•Do monthly competitors watch report for the mall.
•Communicate with the Retail Management, shop staff, cascading information as relevant. To represent the trading business and communicate externally as required.
Customer service management:
•Achieving the best possible customer service by respecting the company policy and understanding customer profile/habits.
•Ensure proactive customer services and selling attitude with each team members (additional sales).
•Bring new ideas in the company being proactive
Brands operational and VM standards.
•Ensure all mall VM guide lines are followed .
•Implement and review the company's Standard Operating Procedure.
•Stores are open as per the mall trade hours.
•Ensure a complete and accessible product presentation (visual merchandising) on the shop floor at all-time as per the brand guide lines.
•Ensure a proper sales floor standards (cleaning, lightning, tidiness…) and Set up, implement, follow-up the plan to enhance store image
People management:
•Regular and short term communication of the targets to the team to ensure clear understanding of the objectives and for sharing ideas to reach the targets (monthly)
•Manage the activities of all employees engaged in operating and maintaining the property
•Provide challenging and stretching tasks and assignments and guide the team to achieve.
•Recruit the best people in the retail market for our business and being strongly involved on integration and develop people by assuring feedback (positive & negative) on a regular basis, training and individual coaching to develop staff.
•To ensure the effective management of all retail staff and volunteers and to ensure adequate staffing levels.
•ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner
•maintain and develop beneficial working relationships with other
Mall Operation management
Operational standard:
•Implement all the mall standards to all stores .
•Ensure mall VM guide lines are followed.
•Update all stores with all new guide lines and ensure that it was followed.
•Ensure mall operating procedure are followed by all .
•Issue warning to the noncompliance stores .
•Report the stores alignment to the management.
•Inform the management about all issues relating to operations of the mall and taking necessary action.
•Planning and controlling change.
•Researching new technologies and alternative methods of efficiency.
•Chalking out or improve operational systems, processes and best practices
•Store routine inspection visits .
•Planning and controlling changes.
•Contribute operations information and recommendations to strategic plans and reviews
•Responsible for the traffic Management in coordination with security within the periphery of the mall
•Monitor mall construction by working with mall coordinators, contractors to ensure schedule is followed
Facility management:
•Review the daily report from the team regarding the daily tasks.
•Monitor overall security of facility at all times
•Inform supervisor of daily, problems observed during the mall walk to be fixed .
•Check the loading / off-loading area .
Marketing and Events management:
•Finalize the marketing calendar and ensure that same was communicated to all stores.
•Check the installation and display of the promotion /event materials and collateral to support events
•Check the event areas to be sure of the positive effect on the business.
•Give a feedback to the marketing team during and after the event.
•Check the mall website/ FB page, …to ensure all are updated.
Develop new and fresh strategies to respond to high-volume client concerns and meet budget guidelines.
•Analyze market needs, develop account strategies and convey to chief responsible personnel.
•Propose new products to clients using entire data sources to prepare and conduct optimum presentations.
•Identify account distribution and resolve void issues.
•Promote price point integrity and involve with retail level -parity at Headquarter.
•Contribute in proper product quantity enabling client to retail profitably.
•Increase accounts revenue and identify fresh business opportunities adhering to given budget structure.
•Recommend main lifestyles and SKU’s through presentations before clients.
•Maintain client relations to build excellent reputation for service and produce repeat business.
•Interact regularly with top ten accounts related to weekly selling, deliveries and stock availability.
•Develop relations between company and client following details to ensure quick response to identified problems.
•Recommend management routinely of tribulations and opportunities trying to resolve issues and improve growth prospects.
•Maintain steady in-store visitation frequency to ensure implementation of brand presence, door volume, visual roll-out and driving turn.
•Plan steadily and arrange work efficiently.
•Schedule advance working appointments and respond promptly.
Create the events calendar for the marketing campaigns .
•Watch over the budget for a marketing expenses on monthly bases.
•Executing and analyzing results of advertisement and marketing campaigns.
•Manage marketing newsletters in Arabic.
•Keep promotional materials ready (POS- POINT OF SALE )according to the campaign plan, ex: plan for promotions, campaigns, graphics, text, print, …. & do the allocation and monitor the dispatch.
•Supervising the production or implementation of marketing materials.
•Responsible for NAYOMI &MIKYAJY websites.
•Plan for the web budget
•Plan for the web campaigns.
•Achieve the monthly target
•Update the home page, images, text, ….to reflect the current campaigns.
•Update the stock to show the available items.
•Update the prices and promotions.
•Prepare the competitor watch and monthly reports to be forwarded to the management and finance.
•Develop the websites
•Reply to all customers emails and enquiries.
•Coordinate with WH to ensure that all orders will be delivered within the time Limit.
•Call center in charge.
•Manage the customer orders placed through the call center.
•Manage and direct all aspects of incoming call center operations.
•Implements and reviews call center policies and procedures.
•Develops and monitors quotas for service volume and timeliness.
Training, motivating and developing staff.
Monitoring health and safety, environmental health and legal requirements.
Ensuring that premises are maintained to company standards.
Monitoring the business performance of designated outlets and setting and achieving profit targets.
Manage and operate designated sales out let in the most efficient and effective style.
Ensure the customer service standard are met all the time
Supervise stock inventory.
Submit weekly reports to the area manager.
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